March 2024 by Ana M
The only reason for my 5 star is Carol! My god what a lovely, helpful and knowledgeable woman she is! Thank you again lovely woman, fabulous experience because of you ??
February 2024 by Marie B
Absolutely ridiculous and useless pharmacy. The most unhelpful and rudest. I ordered a morning pill and went to pick it up right after work and before closing time (it was 5:15pm). The old lady told me that the order wasn?t ready yet (it was). So I waited. I then decided to check again (it was 5:32pm) and the old lady still couldn?t see it but then checked again and said it was there but that she couldn?t give it to me as they were now shut? this is a joke! It?s the morning pill and you?re supposed to take it as soon as possible!! I work all day long and I?m not able to pick it any other time. I have absolutely no words to describe my anger and disappointment especially as I was there on time and the order was available!!! It?s unbelievable to be so unhelpful!!! It?s hard enough to have to go and get a morning pill from a shop.
January 2024 by Sztori Macsek
The young, blonde pharmacist is usually very rude to me. I have a hearing disability and sometimes I have to ask back because she doesn't make it easy to lip read. Every time I ask for clarifications, she is rolling her eyes.
December 2023 by Andy
All good
December 2023 by Bramble P
What is with the attitude with the staff in the Pharmacy about?! Do they think that just because there?s a counter between them and us that they can treat us with contempt? It?s the same if you ring them. The problem is that finding a decent alternative in Burgess Hill is impossible.
December 2023 by Gail
Rude and very unhelpful service.I think they should remember customers are human! ( Hilary you should try speaking to the customer not treat them like they shouldn?t be there, especially when they spend that amount of money with your company!)
November 2023 by Grace Downie
Good store, though pharmacy opening is different than stated on the website. It's 9am told 5.30pm
September 2023 by Geoff
The customer service at the pharmacy is an actual disgrace. Middle aged woman with what appears to be a South African accent is unfriendly to say the least. Will definitely not be going back there.
August 2023 by Scott-Loach Family
A&E sent a prescription for our sick son here telling us they were open until 4. We got there at 2.59 only to be told they were closed for the day. This has happened a few times, they are a law unto themselves.
June 2023 by Lauren Mitchell
Small boots store has most things and a pharmacy counter. Used to have my prescription done here when I lived in burgess hill and never had a problem.
January 2023 by Sarah Chaplin
Worst pharmacy in burgess hill even SussexNever had a good experience always missing bits from orders or having to go backToday really topped it off waited while pharmacy on lunch fine told by assistant they didn't have the product I needed clearly on display! Asked another pharmacy assistant told I would need to fill in a form fine then was told nope couldn't get item as no pharmacist around asked when there would be told unsure as they don't know the rota !!!Absolutely appalling first of all don't lie and 2nd why isn't there a pharmacist at a pharmacy!Avoid at all costs !!
January 2023 by Graham Bayley
A favourite for my wife's skin care.Not always cheapest but great loyalty scheme and nice staff.
December 2022 by Michelle Collins
Would like to say how wonderful Karen is on the No7 counter and on the tillsShe is always polite cheerful and always helpful a credit to the store
December 2022 by John Gee
Reasonable list of products available to purchase. Best feature is pharmacy where staff always helpful
November 2022 by Peter Bartle
Pharmacy never open when needed! Opening hours have been shortened so that prescriptions cannot be collected even if the main shop is open. Appalling service!
