March 2024 by Zeenat Ashfaq
Disgusted by the way I was treated by the managers Kieran and Leanne. My parents elderly have a lot of health issues and they bought 4 doors from Wolverhampton wickes. The workmen took plastic wrapping of 2 doors so wickes refused to refund. I called customer service who promised a call back never happened I had to call them. I called the store to speak to a manager not Kieran who I spoke to earlier and. Was rude so I was put through to Leah she was same said she?s not going against Kieran so as a manager she can?t make a decision of her own back clearly. So I asked for her name and she said Leanne so from Leah it went to Leanne because I told her I?m putting in a complaint.All day iv chased them and got nothing back.Is that what a big firm like wickes represents. Terrible absolutely really got my moms anxiety elevated. So I?m having to stop the night and I?m from the other side of Birmingham. I will uploads photos of the doors they can?t take back and you see if there anything wrong with them. I?m
February 2024 by A C
Had a ridiculous call from the kitchen and bathroom team. Wanting to know if I was miss, misses or Ms. "Why does that matter?" I asked. "Oh, erm, to put it on our system". Then didn't know how to spell it. Basically, to know if it was a married couple purchasing. Why put it on your system until you are quoting me? Then gives general installation cost of 10 to 15k for an average kitchen or 8 yo 10k for a bathroom over the phone to discourage low commission sales. No explanation of what an "average" entailed. She couldn't be bothered and only wants super high commission installations.
February 2024 by Mac Wolf
Inconveniently located on one side of a dual carriageway.Has a very good selection across all D.I.Y parts and materials.Never any trollies available to use.It's not the cheapest but has most things you will need under one roof.Beware of their own brand (cheap) electrical products. I had two switches fail within a week of installing them.
January 2024 by Stuart Sargent
Very helpful and pleasant staff
December 2023 by Sara Taylor
Bought a bathroom set from here , fitters were shoddy have had to put a whole new shower in as the first one had leaked and ruined all the wall behind the tiles and leaked underneath and the heavy shower tray collaped because the fitters didn't use the right structure. They cut alot of corners and I've had to pay again for all the mistakes they nade to have it put right. Would not buy there stuff or use their fitters again . Rubbish
December 2023 by Sabby Kaur
Lots of DIY supplies,Nicely displayed kitchen and bathroom sets,Helpful and friendly staff,Free carparking.
December 2023 by nt trees
Ok but could have a better range & be competive on price
November 2023 by a_mind-adrift
Do not book a design appointment at this store! You will get charged £100 for the privilege! The store doesn't take responsibility for there mistakes and solve issues that they have caused. No accountability what so every.
October 2023 by Peter Stallard
Plenty of bargains.some good ideasAnd a large selection of goods
September 2023 by Heath Watts-Robinson
Lots of gear for DIY projects and most of it is pretty good.
August 2023 by Crystal Clear Vision
Good store helpful staff. Dropped a big tin of white gloss due to my carelessness. Informed a staff member who was very kind and proceeded to clean up the mess all while making me not feel such a fool. Came next day saw someone else do the same thing. Again lovely staff being helpful!
July 2023 by Stuart Braddy
I was annoyed. Now spoken to Kieron the manager I am very happy
June 2023 by M G
Terrible customer service, best avoided!
May 2023 by ROB DEVINE
Great service and prices
May 2023 by Richard Whitehead
I visited the Telford Store last February twice on the same day and received a parking fine for being there all day i followed the complaint procedure to the letter but despite the pictures clearly are the wrong way round i now face a fine of £160 for not paying. No help from Wicks at all they are not interested absolute disgrace how the parking company bully's you to pay when you are in the right. I am not the only person this has happened to including several staff when they have been dropped of and picked up from work. would advise everyone not to visit twice in a day very poor for such a big company total rip off no help