February 2024 by S 100
Went into this Branch ( Wolverhampton, Queen Square) on 16/02/24 and stood in the que where you pay in / take out your cash as I wanted to know the date of when I closed my current account. I get to the front of the que and I?m presented with a blonde haired older rude lady! When I told my query, her response ?Errrm, you have come to the cash desk, do you want cash??. What the hell!! I was left gobsmaked! If you don?t want to work with customers then why get a job in this bloody field!!!!Why on earth would you ask if I want cash when I told you my query. She then told me that I need to go to the staff standing at the front for this query. My apologies that I didn?t know the set up of this branch!! I?m a customer who has not walked into the branch for 3 years, I don?t know the floor plan of your branch as a customer!!! To add, when I walked into the branch, there was no staff standing at the front door!!Eventually I then spoke to someone who I believe may be called Jas and what a misery of a lady. She gave me one worded answers and then when I asked if she could give me the date I opened the account, she advised that this date was not available! Really? If I committed fraud on my account then I am sure you would be able to pull the full a-z history!To think I walked into this branch to open a current account. I walked straight out and went to HSBC next door and opened a current account along with a savings! Never again.
February 2024 by Jane Holickova
Steph has been absolutely amazing at helping both me and my Mum with our accounts. She is compassionate, understanding and explains everything clearly, making us feel at ease when coming into the bank. Brilliant
December 2023 by Annija Moiseja
Was asked to use the counter not the machine just to be ignored by the counter anyway. Waste of time.
July 2023 by amaka unigwe
I love it at Lloyds ?the staffs are very friendly and helpful especially Stephanie? she assisted my partner and I when we came into the bank at Wolverhampton. She explained comprehensively and we were able to make the right choice . I?m very settled and satisfied with the services at Lloyds
July 2023 by Bunmi Olamide Ogungbamigbe
Helpful staffs. Easily accessible
May 2023 by Harsh Bhardwaj
Wonderful experience with Lloyd bank branch staff Wolverhampton, They professional cum *helpful* staff in this branch. Keep going thanks
April 2023 by Mehra saab6606
My partner and I went into the bank for our appointment with Stephanie with very little idea of what to expect or what we were doing, frankly. We hadn't visited the bank for several years and had made very few changes to our accounts in that time.When we arrived, Stephanie was extremely welcoming, approachable, helpful, and informative. We walked into the bank expecting a rushed, tedious process but Stephanie not only made everything we wanted to do totally straight-forward, she also spent much needed time explaining our options to us. The appointment was relaxed, accessible, patient, and we walked out of our appointment feeling relieved and more in control of our finances. We're committed to visiting the bank annually now for the wonderful support and information we received whilst there. Thank you, Stephanie!
February 2023 by Bunmi Oni Oladapo
Very friendly and helpful staff.Had a wonderful experience
December 2022 by grimfandaisy
My partner and I went into the bank for our appointment with Stephanie with very little idea of what to expect or what we were doing, frankly. We hadn't visited the bank for several years and had made very few changes to our accounts in that time.When we arrived, Stephanie was extremely welcoming, approachable, helpful, and informative. We walked into the bank expecting a rushed, tedious process but Stephanie not only made everything we wanted to do totally straight-forward, she also spent much needed time explaining our options to us. The appointment was relaxed, accessible, patient, and we walked out of our appointment feeling relieved and more in control of our finances. We're committed to visiting the bank annually now for the wonderful support and information we received whilst there. Thank you, Stephanie!
November 2022 by Emily Murray
The manager of the place is so rude and belittling. Went in to enquire about something and the way she spoke to us was horrendous. Will not be going to this branch again
November 2022 by A C E
Excellent service. I would recommend Lloyds Bank to anyone.
July 2022 by Ilsa Qureshi
Superb service from Ajay and Matthew. Very friendly staff, had to get an non-viable task done. Thanks to all their efforts, they made it possible.
July 2022 by Bikramjit Singh
bank staff is helpful
February 2022 by Jasbir Singh Sull
Helpful and polite members of staff
February 2022 by ranbir singh
Staff no good I get no help.
