February 2024 by John Thompson
HAS M& S CHANGED THERE NAME TO OCARDO ???? AS MOST OF THE STOCK COMES ROM THERE NOW AND M& S ARE ALWAYS OUT OF IT -google it -VERY low stock always disapponted to go here -do not bother any more waste of time
January 2024 by Janice Freer
Visited the Mere Green Foidhall to return an order. It was only one item of a large order which had arrived in a big cardboard box. As the box was too large to carry on the bus, my return was in the original polythene wrapping and I had put it in a white plastic bag and wrapped it up. The assistant told me it should be in the original packing it had arrived in. I explained the box was too big to carry on the bus and she said it doesn't matter lt should be in the original packaging. I told her she was being really offensive. I am a senior citizen and five foot tall, there was no way I could have carried the large box. She relented in the end and accepted my return order, but I was made to feel very uncomfortable. Disgraceful customer service.
November 2023 by Pauline Taylor
Use this store regularly,well stocked, excellent variety , spacious and lovely staff. Love it!!!!
November 2023 by Lynne P
Lovely , friendly staff
July 2023 by Katy McAleese
Great choice of produce at reasonable prices. Bit more money than Sainsbury?s but still reasonable. Friendly staff on the tills.
May 2023 by Douglas Price
Opened before 11 but tils don?t open til 11am. Standing around for ages
January 2023 by soula joannou
After a poor experience at the tills, the floor manager Luke came to 'assist'.Not only was he unhelpful, he was very rude, patronising, sarcastic generally unpleasant.When I left the store I was in tears and extremely upset by the experience. Despite repeated attempts to complain apparently M&S don't care about this. Head office here we come.
December 2022 by chapo1 Beardmore
Great store, well stocked and clean.Always a pleasure to shop here
December 2022 by mark Lackner
Great shop well stocked with quality products, all serviced by happy to help staff.
December 2022 by david cooper
I didn't appreciate being watched by the lady at the self checkout like I am some common thief .
February 2022 by Nathan B
This M&S Foodhall is a Large Supermarket with no public Facilities. (as far as I am aware.) It has parking on 2 sides of the shop and is slightly more expensive than the shops around it.
January 2022 by Geoff Ellis
Christmas food order was missing classic vegetables collection and second dessert that I had purchased. No one informed my husband that parts were missing. Normally M&S substitute items in an order they cannot fulfill. Very disappointing service. Not what I expect of M&S. Christmas dinner for seven was a Brussels sprout bake, garnishes and turkey! Why order with M&S if it?s not simple and straightforward?
August 2021 by Samantha Harwood
Regularly shop here very disappointed by the rude obviously lacking in knowledge female member of staff on the door with regards to face mask. I was waiting for my land yard to be delivered after confirming with my GP that I should not being wearing a face covering to come to your store be grilled and threatened with the police for not wearing one. I explained that she had no right to question me when I said I was medically exempt. She continued to tell me I should be wearing one and that the police will visit the store and I'd have to explain to them and that I'm risking arrest not wearing one!!! Very annoyed and upset. Other members of staff have been fine don't understand if customers say medical grounds it should be good enough would use another store if one was closer
August 2021 by Lemar
I've had a think about this and realised that it isn't right. I applied for a job in May 2021. I had an interview on the 13th May on Microsoft teams. We were going through the questions without a problem and I was told "you're a bit dark ain't you" I believe because of the colour of my skin I didn't get the job.
May 2021 by Karl
Good old M&S. Very pleased to see they are still sanitising the trolley handles and have customer hand sanitizer at the entrance - unlike Sainsbury across the way. Good quality food. Friendly and polite staff.
