March 2024 by Peter Morley
Good coffee but they were very busy so some of the tables were not being cleaned quick enough. Friendly and helpful staff though.
February 2024 by Tifa N
I used to really enjoy going to the Costa, Princess Alices Drive in Sutton Coldfield. I used feel welcomed and a sense of belonging because the staff were so kind and accommodating. Recently there has been a change, the same staff have made me feel unwelcome, I have been ignored or avoided eye contact when I've tried to say hello. I didn't go to the Costa because of its name or who the owners support i went there for the staff and there customers service but I'm really disappointed because I don't know what I have done to be treated like this. What's changed I'm still the same person. Its actually heart breaking, the one place I used to not feel judged has let me down. We must remember we all are human and humanity, kindness, compassion comes first. :(
December 2023 by Chris Winter
Staff need to smile with the customer to make you want to spend time there. Food was good, but seating areas are tired and in need of update.Parking: Parking is shared with Sainsburys, and smaller caf park by boots.It can be busy, but parking can be found.Wheelchair accessibility: Accessible but it can be tight if it's busy, thus restricting space for wheelchair.
November 2023 by sophie lewis
staff is so rude ?? my girlfriend got a cookie and the girl threw it across the counter at us. homophobia??we could literally hear the baristas talking about us from the far corner of the shop, left us waiting, swearing and on their phones? and this girl is consistently rude.still love the caramel lattes but it's so uncomfortable coming in sometimes
November 2023 by Jason
Been going here years and is dull restaurant not refurbished. Mucky floors always a mess rude staff. Getting old now.
August 2023 by S H
Rude staff was made to feel very little not sure if it was due to my skin or religious background but will definitely not be using this branch again
August 2023 by Daria Yelshaieva
Please STOP USING these horrible tumblers. Lattes are served in CUPS.
August 2023 by John- The -Red
Good customer service nice coffee .
June 2023 by Lucy Hampton
Ordered the new blueberry bubble yesterday, my drink was topped off with chocolate sauce instead of the blueberry sauce ? Maybe if the two girls working weren?t gossiping they would have got the order right. They also made a drink for my partner how asked for a skinny drink and it was made with full fat milk. Very annoying when you want to try a new drink!
April 2023 by K S
Dull and outdatedStaff rude with a big gobWho needs a lound speaker ? when u got a gob like the till lady on a foggy morning !!!!
January 2023 by Michele Cooper
Apart from a few tables to clear very nice ?
November 2022 by TriciaBishop
Called for a quick coffee on a busy Saturday lunchtime. There were 4 young members of staff behind the counter and an older man who I assume is the manager. Only one person was preparing drinks which caused a bottle neck in the service. The tables were not being cleared very quickly giving the cafe an untidy appearance. The worse part of our visit was the dirty toilets. It appears during our visit that they are being used as a public convenience and they were not being monitored frequently enough. I wouldn't return as there are better coffee shops locally.
October 2022 by Z3979CGalexandern
I use this Costa more or less every week. I met my Mom her today, however zometimes it's getting a coffee on my way to work, popping out for a coffee, meeting friends and family, etc. Always greeted with a smile and the coffee is always great. I live a 2 minute walk from this Costa so is extremely convenient. It represents the brand so well.
September 2022 by paul tomlinson
Dirty tables and tired looking decor. Like most Costa s I?ve been in recently they are understaffed Basically they are now being run to maximise profits at the expense of the customer experience
September 2022 by Faith Studio Photography
What a disappointing visit , massive ques and possibly new staff being thrown in the deep end , I waited and waited and eventually left , come on costa you can do so much better , please clear off the tables as well !