January 2024 by Nadia Davies
Dreadful service today, rude assistant in fitting room - half of changing rooms closed due to a spillage caused by kids messing about... Mop it up then!!!!!!
December 2023 by Lu Young
Visited this H&M over the weekend and It was very busy but super organised which took me by surprised. I was able to find the item I was looking for but not all the sizes were available. When using the fitting room, the worker was rude. She gave us attitude, stood there on her phone scrolling on social media and wasn?t helpful at all. When returning the items back to her, the same attitude was given. I then realised she was a manager. If she?s treating customers like this, god knows how she treats the employees.
November 2023 by Nina Wertz
Extremely poor service. It is hard to find anyone working on the floor, and when found the worker does not show any interest in actually providing any service. I asked if she could check on the system the availability of the item ( needed a bigger size), and was basically told to look by myself. She had the staff tablet/phone attached to the belt but even didn't want to open and check. I am shocked with the service.
November 2023 by Sara Reynolds
Waited 35 minutes in the queue on a Sunday just to get a refund. Just one person serving. people didn't understand how to use the computer tills. Mentioned wasn't happy with how slow it was, wasn't apologies to on H & M's behalf. Has put me off wanting to go to the solihull store :(
September 2023 by Sarah Kamar
Tahshin was very helpful in the solihull store today. She spent over 20 minutes with me (on a Saturday)dealing with my query regarding an online purchase/return, came with me to try to find a particular top. Brilliant customer service and a positive experience for my daughter and I. Thanks Tahshin!
September 2023 by Ian Binyon
good to still have shops like this around
August 2023 by Teresa Doy
Collecting my order was so easy and efficient. Input code a locker opens and there's my order. No queuing. 10/10
August 2023 by Jasmine Castielli-Millar
Terrible. One person serving. The self checkouts are limited so it still creates a queue of 10 or more. I have spent 40 mins of my lunch in this place. Not fair on customers or the staff
August 2023 by Empire Cutz
This girl was serving me, she was overly big, ashy face (should invest in a moisturizer) I believe her name was Tasin. Very rude customer service. Sad to say with that dry face you are not going anywhere
July 2023 by Leo Lee
Adriana (Addy), the manager of the Solihull store, is/was abysmal and didn't have a clue what she was doing. Quite a mean spirited person as well. Hopefully not still the case. Great clothes though.
July 2023 by Liz M
Medium-sized store on 2 floors. On the ground floor is the women's section. Upstairs is accessed by an elevator or a very small lift located at the back of the shop. The first floor is menswear and children's clothing. Shop us staffed by young adults who are not particularly customer focused. Good stick levels and a nice bright store despite having no natural light.
June 2023 by Jim S
An absolute disgrace, just Queued over 35 minutes. 1 person serving and other colleagues aimlessly wondering around having a chat. The store manager needs to get a grip. 28/06/23 at 1230
June 2023 by Simon Hill
Good range of sizes.
June 2023 by Revathy Nair
Horrible staff. They are more focused on closing the shop and leaving even an hour before closing time and would close the trial room!! And they are absolutely rude to customers.
May 2023 by Juan Cuadrado
Layered H&M is real. I thought it was just in my dreams but it's really there, all 80 layers. I will never run out of clothes to buy now and we will never surrender!
