March 2024 by callum bird
Unreal experience. Been looking around to buy my first higher end watch for a while and the service at Fraser Hart Touchwood was quality. TJ was helpful and did a great job to help me find the right watch, shout out to the rest of the team. Taz, Mo and Sophie
January 2024 by Haider Mubashir
I was served by Tas and the store manager to look for a gift for my wife to be. They were both so helpful and very friendly. I came in with my family and we recieved a warm welcome from all. The other team members in store were also very friendly. From the experience me and my family recieved it seems that it was a fun and positive environment where customers can relax and just be themselves without feeling so pressured. The service was second to none and I will definitely come back to purchase again in the future. Thank you to the team.
November 2023 by pany panayiotou
Went in to the Solihull store and James was so helpful, knowledge and very polite. I'll definitely be back to buy my next watch
October 2023 by Dave Hall
Bought a couple of watches from Fraser Hart Solihull recently and the service I received was exceptional. The store manager Mo treated myself and my wife like friends, he was never pushy or over powering, just very polite and informative. The sales team were excellent in particular James who looked after us whilst purchasing the watches. I would highly recommend this shop!
September 2023 by Prash Chauhan
Great service from start to finish. Lauren & Mo were really helpful with my purchase at the Solihull store. I have purchased many watches over the years and its nice to see that the high level of service is still provided at stores like this. Great experience and would highly recommend.
September 2023 by catherine haynes
Thank you so much to Lauren, she helped my son find his perfect present for his 21st Birthday, a fantastic Tudor watch which we are over the moon with.Lauren went out of her way to explain everything, her communication skills were fantastic.We went in today to collect the watch, all of the staff were so welcoming and friendly. I highly recommend
September 2023 by Limbatron1977
Mo and his team were amazing, I collected a Bell & Ross time piece from them and the service I received was second to none. I was met with an amazing mix of professionalism and friendliness, a difficult thing to achieve I believe. Honestly one of my favourite watch purchases made easy by these guys and the guys from the Bluewater branch too. Thankyou.
August 2023 by John Constandinou
Highly recommended. TJ provided exceptional service, and gave me as much time as I needed to ensure that everything was just right. Thank you very much.
August 2023 by Niki Odedra
I had the pleasure of receiving exceptional customer service from TJ at Fraser Heart today. His knowledge about watches is truly impressive, and he patiently answered all my questions. TJ's friendly demeanour and willingness to go the extra mile made my shopping experience memorable. His attention to detail and commitment to ensuring I was satisfied truly stood out. I couldn't be happier with the service I received from TJ, and I highly recommend visiting Fraser Heart for their outstanding customer service.
January 2023 by David Holmes
Went in today 30/12/2022. As I finally treated myself to a Tag watch. Both the branch manager Mo & Tasneem (I hope I?ve got the names right) were superb. Both informative & very friendly. There was no pressure to buy, they just helped me by answering all my questions & let me make my own mind up. They made my time & experience of buying a top end watch very enjoyable & special. Thank you to them both!!!!
November 2022 by Carol Mott
I went in, there were 4 people in there, one Touchwood guy and 3 assistants all talking. One assistant was sat down facing me. I stood with my husband showing we were interested in talking to them but were completely ignored!!! At las the Touchwood guy turned round and I said they don't want to serve me, he just stared at and so di the assitants. We left! We were going to buy some earrings bt will shop else where!!! So rude!!!
November 2022 by Lanique Nel
Great jeweler. Good variety. Service is really friendly instore.I did take my watch in for repair, and failed to receive a phonecall to advise that it was ready 3 weeks prior to me calling them for an update, but it was still within the 12 week period that they advised to wait.
October 2022 by Keith Coates
My second purchase from Fraser Hart Solihull could not have had better customer service from Mo and his staff nothing to much trouble just amazing would not think twice about going there again
August 2022 by Hassan Ali
Purchased a watch recently as a gift for my dad. Was served by Denise who was extremely helpful and patient as she let us view quite a few watches whilst maintaining the same level of excellent service. Once we picked the perfect Rado for my dad, she even held on to it for me to come back and purchase later during the week. Highly recommend and I will be returning soon to purchase a watch for myself!
July 2022 by Sarah
My partner and i purchased my engagement + wedding ring today at Fraser Harts Solihull Branch. Lauren looked after us during our visit and she was really friendly and helpful. Lauren was incredibly patient with us whilst deciding what we wanted and we didn't feel under any pressure which was really nice. We were really happy with our purchase and would definitely visit again.