August 2023 by Google user
Large store on 2 floors. No adjacent parking let's it down. Its fine if your only buying something small and managable.
July 2023 by Elliott Brown
Bit weird it being Dunelm. As used to go here when it was BHS. Large store. Might be easier if at a retail park to take large items to your car. As in Mell Square. So home delivery might be easier.
July 2023 by caroline flinn
Big store over two floors. All household bits with lots of cut price sale items. Escalator and lift available.
June 2023 by Simon Wheeler
Disappointing, cramped with limited stock. Told to look online by staff!
June 2023 by Lucy Lee
I visited the Dunelm store in Solihull in the morning on 11th June, 2023 and was disappointed with the service provided by the girl standing at the front door.She was very impolite and unhelpful when I asked her for assistance that I was confused about.I also noticed that she was crossing her arms in front of her, which made me feel unwelcome and uncomfortable.She didn't make any effort to help me and simply told me to find someone else for assistance.Her behavior and lack of assistance were not in line with the high level of customer service that I expect from Dunelm.
June 2023 by debbie morgan
Brilliant shop staff are nice & friendly the shop is clean & tidy
May 2023 by Bernard Harris
Tried to ring Redditch and Solihull at 4.30pm, shop closes at 8pm. Rang back 3 times to both shops and pressed a different option but nobody answered just rang for 2 minutes then said...call transfer failed AND CUT ME OFF.
May 2023 by Eileen Teo (ET Speaks From Home)
The shop front does not look appealing, but when I reach inside, it is bigger than i expected. plenty to look at and have good sales.
May 2023 by Maureen White
Shopped here yesterday and, staff messing around rather than serving, finally got served and another member of staff was rude even though I wasn't directing my issue to her. Customer service on this occasion was appalling!
May 2023 by Andrew McMellon
Returned an item today - shop assistant not helpful and only two members of staff on the tills resulting in long waiting times to be served.Avoid at all costs.
April 2023 by Ken Lloyd
This is a well stocked store. As it is situated in Mell Square, it is at some distance from the nearest car park. My one criticism would be that some of the gangways are rather narrow . If the store is busy, it is not always easy to walk around freely
April 2023 by Gillian Butler
Lovely shopping here lots of choice bedding.
March 2023 by Liz M
A really super shop. In my opinion, you need to spend some time in this store having a really good look around as the grest buys aren't always easy to find. I partirecomnend bedding, towels and storage. Parking is not onside but nearby. Store is in 2 levels, 1st floor is accessed by lift or escalators.
January 2023 by Haroon Hussain
Told can?t enter 15 minutes before closing, stupidity at its finest why have closing times on google when you won?t let anyone enter 15 minutes before them
January 2023 by Sandee Sunshine
I love having a mooch round this store, always come out with more than I went in for. Staff are very friendly and very helpful. They helped me load a chest of drawers into my car. Thank you.
