February 2024 by Andy Wassell
Had four tyres fitted for a decent price. Staff were pleasant and helpful and work was carried out effficiently
February 2024 by Harpreet Malhi
Purchased two new tyres via the halfords online website and booked in my car to get the tyres replaced on my vehicle at the same time of purchase. The halfords online platform allows you to book your vehicle in at a specific date and time. However when I arrived at the garage to get the new tyres put on my car I was informed I would need to hand over my keys and come back 3/4 hours later. It only takes approx half an hour to replace two tyres as its such a simple taskand as i didnt have the time to come back and forth I asked for a refund instead. I then booked with Kwik fit and turned up at the designated date and time and had the tyres replaced at that time as per their policy.
February 2024 by tim bennett
Outstanding customer service, friendly yet professional, went above and beyond to facilitate the return of an online order. Thank you
February 2024 by Steven Fowlee
Fantastic service as always from Halfords
February 2024 by Nav Randhawa
Thank you so much to the lady at repairs in Halfords this afternoon. I was unable to open my key fob to replace the battery, as I was stranded could not get my engine to work, truly appreciate it.
January 2024 by annabelle evans
Great team of lads!Friendly and helpfulFull service done and car running sweet asAlso had an issue with a leak from the coolant line ? they found it and fixed itThanks so much guys! Much appreciated ?
January 2024 by Alan Grant
M.O.T. booked a week in advance. Turned up on time. Told "Sorry but there's a delay. We have a problem with another car on the ramp. Your car next and you can collect in an hour". Went back 2 hours later & my car still untouched. Very frustrating as took costly time away from work & now my vehicle is illegal and can't be driven. Having to hire a vehicle while waiting for my new MOT elsewhere as Halfords couldn't fit me. Left 2* as the staff were polite. Very unprofessional not to honour my pre-booked appointment.
January 2024 by Healian Healian
Kieran was amazing, really helped me out today with my mini, such a lovely guy and nothing was too much trouble, served with a smile - thanks Kieran a credit to the store ! Xx
January 2024 by Serina Sidhu
Great service from the guys here, they?re friendly and trustworthy. Would highly recommend
December 2023 by Mary Lynch
First time using this Halfords Autocentre. Brilliant service from the team. Arrived early and was seen straight away, assistant manager really helpful and resolved an issue with my car at no additional cost. Would happily recommend this particular Halfords Autocentre and will defiantly use again
December 2023 by Dariusz Stepien
Worst ever attitude, I been booked for 8am and after 40min awaiting without success I gave up, definitely never come back
December 2023 by Baggieman
Contacted Ford who were prepared to discount their original quote from £341 to £300 but couldn't alter the date it was booked in for being a fortnights time.. I then checked around as advised by fellow Kuga owners and found the RAC if non member would be around that figure, the AA was cheaper if a member for home start but the best was Halfords whose stop start battery is guaranteed for 5 years in comparison to Fords 3 year guarantee. So got in touch with my nearest Halfords Auto Centre and it' was booked in for the next day at a total cost for the battery and fitting of £176 that's some saving Arrived at Halfords Autocentre Oldbury West Midlands 10mins before my allocated spot in order to book vehicle in. Real friendly guys in reception estimated 40mins to change battery. Went for coffee over the road at Dunelm, 40mins later received phone call that my car was ready for collection. Back to reception different guys in there but just as friendly as the others. Went to car started it and everything appeared to be working okay also for the first time in last two years the stop start was working. 10 out of 10 for Halfords , nearly half the price of Ford, able to fit next day to Fords 2 week wait and having to leave car all day, where Halfords next day fitted at time slot I chose. Battery guaranteed for 5 years to Fords 3years.
November 2023 by AS
Booked a free suspension check well in advance. On the day I came early in the morning and was told it would be 2 hours. So I chose to wait nearby. I called 2 hours later and the car hadn't been touched yet. It wasn't until 4:30pm that I got the call to collect the car, and was told that they couldn't give me a full quote because one of their parts suppliers was now closed. Maybe if they had seen the car sooner this wouldn't be an issue! Another Halfords garage previously saw my car immediately which was far better. The free checks are their least priority clearly and they put other paid customers ahead even if they come later. Anywho, they quoted £350 for replacing a single coil spring, and couldn't quote for the top mount but was promised a call on Monday with a quote. Monday came and went with no quote. I found another local garage who replaced both front coil springs and 2x top mounts for £340 including VAT. Man am I glad I didn't go ahead with the repair at Halfords. What a rip off that would have been. To top it off whoever was driving my car to identify the noise fiddled with my dashcam and faced it upwards, not sure why? Was the route he was taking secret? For the next few days my dashcam kept restarting itself and I had never had issues with it before. I had to reset it to factory settings and wipe the memory to get it to work again! They did to their credit identify a genuine suspension issue, but apart from that, I have nothing else positive to say.
November 2023 by Khalid Amin
I had booked at this centre for 4 tyres to be fitted. I found the centre manager Daniel very rude and aggressive! He came across very arrogant and barked orders at me to park my car elsewhere before I come in to the centre. I had to cancel my booking on the spot! Imagine what kind of fitting service would he provide if his attitude is this bad towards a customer. I have complained to the Halfords head office.People should avoid this centre if they want to prevent potential customer service issues. Because the manager is confrontational, rude, aggressive and has no customer care or service skills.
November 2023 by Caroline Shaw
These guys are absolutely fantastic. Not only did they sort my door and boot for free but they helped me this morning with my washers for free as well.Everytime I've been here, they have been polite, honest, professional, friendly and never once have I been made to feel stupid.Thank you. ?Service: General repairs & maintenance