February 2024 by Laura Mackinnon
Definitely not open until 7pm!Just popped down at 5pm and it's shut
December 2022 by eilesh Rana
Extremely poor service. Would give 0 stars not one star. They deserve to be shut down. Very rude staff and fobs you off just so they can go home early. We walked in at 7.40pm at Russells hall whsmith branch and she said 'were closing in abit, be quick' we literally had 20 minutes to shop. She was rushing us and not being welcoming. She was also stood outside of the store at this time and not inside her work place when shes meant to be behind the tills where she should of been. Someone was eagar to go home! We have wasted our fuel to only get turned down. A couple of months ago we wanted to claim Vodafone whsmith coke freebies and today terrys chocolate was free to grab at any whsmith store. This also states in the Vodafone terms and conditions. I said i want to use my Vodafone code, she said use the self checkouts i tried it and it didnt work. She said the tills are closed and then she said their not working. Then she said i have to go to any high street whsmith to claim my freebies, which excuse are you sticking to exactly? This is not true. I have claimed my freebies before and not had any issues like this before. Its always that lady that has an issue. Is it because in different coloured? She is literally a karen this is poor service and this is not the representation whsmith should have. She doesnt like the fact vodafone give freebies away just so because they have to restack their shelves, I'm assuming. That is not my problem. I have wasted my freebie offer a couple of times because of their attitude being rude and arrogant. I would also like to add my friend screenshot her Vodafone freebie for me to collect for her and they also declined that. Why do they care so much. Vodafone and me are a payingthis. As a customer also paying my phone bills to deserve this offer especially in this living crisis. Its so frustrating they are being like this. Enough is enough. I want this to be escalated high up. I am very angry.
June 2022 by Mr Stephen Owen
No problem always looked after me very well. ,?
May 2022 by Lottie Lawton-Hall
A bit Pricey, but they have a lot of books and activity magazines such as suduko, criss Cross, criss word and wordsearches which are great when you are stuck in hospital with nothing to do. They have a lovely selection of cuddly toys big and small, near the teddy bears are a little selection of small on the go board games and playing cards. They also have a great selection of toiletries and and underwear. They have always got sandwiches and wraps in the meal deal section. There is a cash machine inside the store but you can also pay on card. There are a number of healthy snacks to choose from aswell.
February 2022 by barbara Richardson
Member of staff was very rude and had a could not care less attitude.
September 2021 by Phil Garratt
It's ok. A bit on the pricy side with some items, but overall it's not bad.
July 2021 by mark bishop
Staff am lovley shame about the owner could do with a lesson in manners jumped up toss pot
September 2020 by Nick Rockman
Convenient but very expensive as there isn't a lot of choice for patients.
July 2019 by Laura M
16/7/2019 at 2:00 I visited this shop. I was blatantly lied to by a member of staff that told me that my meal deal had registered on the machine (she did it herself.) No receipt, no comebacks. Paid a disgusting price for what I purchased. Disgraceful.
June 2019 by Ryan Clee
Standard over priced airport Smith's but very handy
March 2019 by liam gardiner
It's a large store with all a large selection of books and stationery equipment they do have magazines and could be a good place to get small gifts. The staff are friendly and always willing to help.
March 2019 by Sammy Jo Holloway
Hardly ever anyone at the till
July 2016 by Colin Steadman
Very handy while at hospital, does ward deliveries too.
