December 2023 by Jess
REALLY DISAPPOINTED! I never usually write bad reviews but I had too with this one. The service we received was appalling. To start with I put a note on our booking stating it was our anniversary, and asked for a nice table. Did that happen? No. However I didn?t let that spoil the night. What did ruin it though was the speed of service. It was like as soon as we got our food and drinks we were completely forgotten about. It took both of us asking for a waitress to even get a dessert menus then another ordeal trying to even order it, then it took ages to even get it! And don?t even start on the bill! Once we, eventually, found our waitress, she bought over the bill, we said we were paying cash, my parter was getting it out of their wallet and pulling out the notes and she said she would give us a minute and walked away!! We were then sat waiting to pay the stupid bill when we could have done it there and then, plus the bill had already had to be amended in the end we both got frustrated and walked away giving the money to the hostess. Really not happy!
December 2023 by Isaac McKenzie
We arrived here (a party of 5) after spending time at "the wave" we didn't manage to book in advance and the place was busy as always, but after a quick check they managed to accommodate us which i was so thankful for. I love the ambience in this location, the bar is the center piece and everything else is designed around it. It has some great features from a design aspect that make it a nice place to be. It feels very traditional inside, retro looking with an authentic feel to the bar which is great. Ellie was my server and she was brilliant, took our order promptly also waited for a minute just why we ironed the last bits out, I appreciated this because sometimes coming back can take a while and I was thankful she allowed me just a bit extra time and I didn't feel pressured at all. She delivered the drinks quickly and the food was brilliant, the food arrived very promptly which was excellent since we were all so hungry, everything was warm and everything was delicious. Ellie ensured to check on us again she grabbed some sauce quickly when asked. Re-filled our drinks quickly on request and In general it was brilliant meal with excellent service and food. There was even a problem I incurred with the app, it kept saying error and wouldn't log me in. I tried to change password and refresh the page a few times see if I could work around the problem but it kept saying error. I showed Ellie the problem and she said she would take care of the problem for me, which in this case was I couldn't use my app for the "kids eat free". She managed to apply the discount without confrontation or calling her manager or having some crazy dispute, just seen a problem, and acted to solve the issue. Parking here is also really great lots of space in this area with fantastic transport links the perfect TGI location for a gathering particularly if people are meeting here from different locations. It also has a ramp for disabled access with ease. Inside the location the also have big enough walkways to accommodate wheelchair users and places you can sit down without hinderence.
December 2023 by Nkuli Boetie
If I could add more stars I would. Nothing but great service from this place. They used to have an issue with items not being l available on the menu but gone are those days. Apart from the obvious wait for food, (very understandable due to a packed out house and excellent service) the atmosphere is on a level. Servers ask the right questions, go the extra mile and it doesn't end with customers. I observed them help each other too. Cover that table, run that there for me. Clearly a fast paced but good working environment. I took my family and felt like I was the only one there. They tailored to needs. Surprised my 7 year old as well. It was fantastic. Left there after a good 3/4 hrs and a bill I was hoping to avoid but it was worth it.And yessssssss the food's good. Really Good. Portion and price might leave a few comments on some customers lips, you'll go back anyway.... lol.
December 2023 by Charlotte Bowell
Michael was amazing! Quick service, kept the drinks coming on our bottomless brunch, great value for money! Plenty of food. Will definitely be back!
December 2023 by Thomas Cudworth
Thank you to TGI?s Coventry and our fabulous waitress Libby, who made our celebrations so amazing this evening!. First class service from start to finish. Libby was brilliant with our U9?s football team, even making them 10 amazing balloon toys. We were made to feel really welcome and will definitely be back next Christmas!. Great work guys ?? ?Kid-friendliness: Perfect venue for children!
December 2023 by Jonathan Patrick
Always wonderful food here, although, now has become a little expensive. Bring lots of money if there?s a few of you.The sesame chicken is always very tasty, but the Cajun chicken pasta was very nice.Location is a little confusing; there?s no lights heading into the food park when you arrive, and it?s a little bit far from population by a motorway.Parking: Plenty of parking spaces.Kid-friendliness: Very kid friendly.Wheelchair accessibility: Plenty of wheelchair accessibility.
December 2023 by jasmine lacey
one of our drinks did not arrive it took over 20 minutes and two trips to the bar to say we were missing a drink before it was finally bought to our table. one of our guests was coeliac and gluten free the menu options for this were extremely minimal and dissatisfactory. our original order was taken and after 10 minutes the manager finally arrived to take the order of our gluten free guest. when the food arrived it was the smallest portions you?d ever seen, I mean for £27.50 you?d expect more than a finger sized steak with one mushroom and a kids portion of fries. the gluten free steak was basically a slither of leather. when the food was finally delivered we ordered two more drinks for the table, 15 minutes later they still hadn?t arrived only for us to spot them sitting on the bar, and when the waitress finally appeared to bring them to the table the beer was that flat she stuck a straw into it and mixed it around to give it a new froth. the food was extremely overpriced and overrated, and the service was disgustingly inadequate to say the very VERY least!!Dietary restrictions: If you have dietary restrictions I would NOT recommend dining at TGI Fridays, the gluten free options were far and few between with the gluten free meal coming out as a leather belt rather than a steak.
December 2023 by Anu Karir
I had a disappointing experience at TGIs. Despite the place being mostly empty on a Monday evening, the service was remarkably slow, with our food taking an hour to arrive. The Cajun chicken pasta was cold, chewy, and flavorless, not to mention overpriced. The burger was equally disappointing, dry and not worth the cost. The only positive was the manager, who was nice and listened to our feedback.. Overall, the overpriced menu and underwhelming food make it hard to justify a return visit. This is not the TGIs I used to know.
December 2023 by Vishnu Priya
We tried the Christmas meal menu with combos. Fresh and yummy recipes love it...
December 2023 by Mateusz Kosiacki
I've been there several times, and it was delicious. but last time it was terrible. the dishes are reduced and cost the same. somehow it's tragic. The £27 steak tasted worse than in the cheapest restaurant. 0 salads, apart from half a tomato and a mushroom. I can eat the same dish at Watererspoon for £12 (and it will taste 100% better) and this tgi is considered an American RESTAURANT. I will never go back there again. Fall
December 2023 by Matt Zocholl
Food was good as usual but took 45min+ for starters to arrive and when the mains finally came one was missing. We did get it taken off the bill as that one meal had to be remade but the service could've been much better about it. Noone that served us seemed to know what they were doing and they were all confused about the simplest of things. Understandable if it's busy but this was a Monday night with no more than 4 tables taken
November 2023 by Lil Leah
Food was good but I was refused a takeaway option for leftover food as portions are too big for myself. I didn't like that the 2 for 1 cocktails are ridiculous prices. The cocktails used to be £8/£9 each but the 2 for 1 cocktails are £16 so not really a deal! The restaurant was dirty and had to ask for the table to be cleaned. Not a great experience.
November 2023 by Linda Price
Would give no stars if possible, waited nearly 40 minutes for food to be served for it to be cold. Asked for steak to be medium and it was well done, sent back for the same bit to come back out for it to be over done. Son ordered medium steak for it to be raw, everything else cold too. Absolutely disgusting. Will never go back again.
November 2023 by Worthys Vodafone
Sadly it was an expensive shambles. Started with a sticky table, ordered the Boneless chicken starter as a sharing portion - asked for an additional pot of the spicy sauce. Didn't arrive and had to ask for it again when the started arrived after 20 minutes we still hadn't received our drinks order. Tried to order a half rack of ribs, only full racks available (??), so ordered the full and a New York Strip steak with Peppercorn sauce. Seemed to be about 40 minutes before the mains arrived - Peppercorn sauce missing and the glaze alternative supplied instead. The Ribs were really nice, the steak disappointing and neither meal was piping hot either. Asked for the bill, and waited and waited - eventually I waited outside the kitchen for a server to get the bill. £99.80 for 2 drinks, a sharing starter and two mains is insane even in 2023. The 1st card machine didn't work (known issue apparently). As I waited someone on another table rejected their main course. Something really badly wrong here.Parking: Not busy at 19.30 on a half-term week, I guess there is a a clue here,
November 2023 by Samantha Griffiths
Took ages to get served, ordered side of onion rings, came out after the starters, then someone bought another dish of onion rings- I said we've already had a dish! Steak were decent, presentation very poor- kids food was ok, kids drinks were poor, but typical Fridays, all ice! Staff were really friendly, absolutely rushed off their feet poor lot, quite a few get some abuse, no need, trying to do their jobs! Very noisy restaurant, not place to go if you want to chat, had to shout, it was that noisy!! Overall, very expensive, changed a lot over the years, but wouldn't say for the better.
