January 2024 by Mark Erasmus
Well presented shop for customers needs
January 2024 by Sarah Mcleod
I just wanted to say a big thank you to the exceptional staff who helped my family (with additional needs) to access the store today. They were kind and understanding, and went to extraordinary lengths to assist us. I hope their manager might see this review; I was so impressed by their efforts to help us.
January 2024 by Mhai Perez
This is a one stop shop for home. Making your home more relaxing because of affordable items you can shop in here. I have 5 stars because not every body is rude. Some are not as professional as it can be. Asking for products he will just say look there at the back. But there are some staff they go and beyond for their work so its unfair if i dont give 5 stars for those go and beyond with the customers.
January 2024 by Anna Key
Customer service was practically non-existent here. The queue was building up and the till staff (or lack thereof) were either working at a snail's pace or standing around gawking at their mobile phones. I was very close to abandoning ship and when I did get serves, the young man was so miserable, I thought I would have insulted him by saying 'have a nice day!'From now on, I will just continue to shop somewhere that has self-checkouts or online.
December 2023 by Adrian ?Adeyg? Goddard
Not the best experience, staff are helpful but refunds are very slow to materialise and excuses plentiful . You really need to up your game .
December 2023 by max Pang
I bought 4 lights. 2 of them were damaged at the light frame or missing part.
December 2023 by Sarah Brennan
If you look at the reviews for all local Dunelm stores this is the lowest rated store in the West Midlands Renit. The store is always empty. The way it?s laid out is poorly done and feels more like a jumble sale, and it?s cramped. The staff all look miserable and the customer service is dreadful. This seems to be the overall theme on this particular stores reviews. They all need customer service training, including the passive aggressive over promoted store Manager, who will do all she can to make your issue worse instead of trying to help. No wonder staff are so unhappy when they have a person like that leading them (leading is a strong word) . This store is a very poor representation of Dunelm which is a shame as their products are great, but every time we visit this store we don?t buy anything and leave feeling all happiness has been sucked out of our souls! I joke, but the customer hating management here is no joke!
December 2023 by A O
Good range of things to make your place a little more homely, you can be chav if you can carry it off or classy whatever floats your boat. Cafe is good "pause for a moment"
December 2023 by Kerry Cox
I love that they do the gifting Christmas tree. Always plenty of choice for what you are looking for and the staff are so helpful.
December 2023 by alan Boyce
Was so untidy around most of the store, lady on the till who served me should never be allowed to do this job, no smile, no hello, thank you, on passing comment about this her reply was she's had problems today.
December 2023 by J bbb
Good products, just never agree to take an e-mailed receipt. If you think they will retain an electronic record, you're wrong. Always retain the old-fashioned printed version, easier for returns.
November 2023 by Kenneth Osuagwu
I was bullied in this particular store when I went to buy rug with my wife, a store attendant was told to change the item that was just bought same day but he rudely returned the money via card, we went to pick up another items and before stepping in to change the attendant had sneaked out of the counter and the supervisor came rudely and snatched the item from us and told others not to attend to us, she humiliated me and my wife and we where not sold to and she was being so racial and bullying. This is the worst experience I have ever gotten all my life.
November 2023 by Maryam Sarafrazi
You can find a wide range of decoration stuffs you need for decorating a dreamy house.
November 2023 by Dave Roberts
Certainly short staffed at this store 17 people waiting to get served at 13 30. Not good customer service at all Thursday 17 10.
November 2023 by Andrew Harper
Parking is criminal. Ended up paying £269 for overstaying 3 hour free parking. Never shopping there again.