December 2023 by Jack Byrne
Post Office staff are all very helpful and sound to deal with, have no complaints with any of them there, but something needs to be done about the sour-faced little cow that works in the front most days. Walked in a few times in the last few months and been rudely told to 'MOVE!' as she's shuffled a trolley around restocking shelves, and recently I've been accused of shoplifting by her, despite the fact I only popped my head into the shop for 10 seconds to debate buying some chocolates, being in full view of the counter with no hat or hood on and keeping my hands in my pockets when doing so.As a former customer service worker myself I understand the job can be difficult at times, and as a local resident I understand Erdington can be home to plenty of scummy types, but those are no excuses to be so openly rude to shop visitors straight from the get-go. Her attitude stinks and it needs some serious reassessing. Will be avoiding like the plague from now on unless I need a parcel sending off.
February 2023 by sukiboichoi
Rudely shouted at from the counter to only touch what I'm buying in the magazine section after laying my dirty thieving hands on a car enthusiast magazine for less than 1 second. I only pass through for the post office as well but disgusting behaviour
October 2022 by Pratika Khurana
Horrible rude staff. They have a post office with in them and this one particular staff member has been so rude, disrespectful and unprofessional. Literally left all the items I wanted to buy and bought it from a different store.
October 2022 by louise hampton
really really expensive I honestly couldnt believe my eyes at some of this if its manufacturers price marked your ok but a smiths own price is horendous very bad
April 2022 by John Wright
Awesome multitasking skills - the cashier managed to take my money without looking at me or interrupting the chat with her colleague who was slouched at the end of the counter. Impressive!
September 2019 by Kais Mahmood
Unfortunately today I went to whsmith with my sister who's stressing out about upcoming exams and we found the books, however once I got to self check out and finish and I paid for all my products and I paid 10p for a bag. However their was no bags by self check out I requested kindly manner for a 10p from the blond cashier and she deliberately ignored me, so I approached her again and her attitude was absolutely uncalled for, she was rather aggressive in the way she spoke and publically disrespected me. The store is fantastic however the customer service is disgraceful. This is the last time I will be shopping at that Whsmith.
July 2019 by DJ TopKat
Great place to shop for everything you need with stationary or anything else on that matter. Good Post Office directly at the rear of the shop but inside. Hardly ever a que. Staff are polite too. Excellent place to shop
July 2019 by Samer Samer
Very bad customer service very very very
December 2018 by Waheed Raja
Customer services
September 2018 by Kaz249 .
WHSmith shop with a Post Office in the back of the shop.
September 2018 by DJ LIMO
Great place to shop for everything you need with stationary or anything else on that matter. Good Post Office directly at the rear of the shop but inside. Hardly ever a que. Staff are polite too. Excellent place to shop
January 2018 by Kaz249
WHSmith shop with a Post Office in the back of the shop.
