February 2024 by Sophieen
We dropped by today to change a name on an account. June was the customer service agent who helped us with our query. She was so polite, funny and very helpful. She wasn't sure of the answer to a transgender related question we had but she went to ask one of her colleagues for some help and swiftly came back with an answer! She was so respectful and apologetic, we rarely have such a kindly handled conversation on the topic. She was wonderful and made a daunting experience much more comfortable. Thanks June!
February 2024 by A S
Staff doesn't even welcome you into the branch. Rude and act like they don?t want to be there. Especially the individual who sits at the Kiosk between 2pm - 5pm on Thursdays and Fridays.
October 2023 by Kitty McTear
Wanted to leave this review to commend a member of your staff, Shazma! She was so helpful in getting me set up with my student account and incredibly welcoming and friendly. She is a real credit to Santander!
August 2023 by K C
Staff are amazing, incredibly helpful. They really go out of there way to help. Negative posts obviously quite rude, just because you have grey hair does not mean you are old.
July 2023 by Paul Heath
If you like waiting this is the place to be, long queue at front desk while no queue at kiosks. Absolute joke.
June 2023 by Zahida Koser
Very difficult to deal with
April 2023 by katrina shah
Amazing staff
April 2023 by Lin Rees
Having seen a few negative reviews I was apprehensive about going in to the branch this morning. Wow, the staff were fantastic. June ,thank you for your patience, help and understanding. You sorted this technophobe lady out with such care. Then Zain sorted out my new account and deposited my cheque. They were both extremely friendly and helpful. Thank you so much.
January 2023 by stuart williams
ATMs could be cleaned up
November 2022 by Gez Brown
This is the worse santander branch, the staff are rude and u don't get service with a smile..(miserable) The guy with the bald head is so rude.
October 2022 by John McCourt-Downs
Have had a few bad weeks waiting for a replacement Debit Card and lost in post so on my 3rd Attempt requested the card be sent direct to a local Branch Kings Heath BirminghamWhen I arrived Branch was typically busy for a Monday Morning, I was looked after when my turn came by a Fantastic and professional Guy Called Mohammed Farooq he went and checked Safe etc but nothing he then offered to go and check the mailbox at front of Store and yes my lucky day he came back with my new debit cardFantastic over and above customer service from Mohammed A Big Thank You
June 2022 by Scott Caddick
This will be the next industry to be replaced by machine. The staff don't do a great deal, although you always find you what they got up to at the weekend as they seem preoccupied with chatting to each other.
June 2022 by Captain Levi
Worst branch ever. Should not even exist as the worker there is incredibly rude and so disrespectful. The old lady with the grey short hair was so rude to me. I wanted to deposit money into my bank and the worker was just all in my face judging me where I got the money from. She didn't even let me explain and refused to serve me. This is clearly racism and so disgusting and disrespectful. All she did was racial profile me. Judge me. So disgusting.I never liked this branch as all the worker are moody AF. I've been banking with santander for 25+ years and now I don't even want to have an account with them after this experience. That old woman should be removed. She is judgemental and horrible. Doesn't even deserve one star.
February 2022 by Miss Khan
Booked an appointment online to open childs account in branch.Sonal rings to cancel it as she has annual leave booked on that week and suggested maybe I should wait till my sons 13 whos now 10 and open the account online.I rearranged appointment had two private number calls from Sonal again. Not sure why as she never leaves a messages explaining why she's calling.Maybe its for me to rearrange the appointment again to suit her.Clearly wanting to do as little work as possible. So I'll take my custom elsewhere.Lazy, unprofessional staff
July 2021 by Bampha Jaiteh
Good with customers
