March 2024 by Martin Sketchley
Great if you're XXL or S, and a 36 waist; if you're M, 34 waist/29 leg forget it! A few times I've been but there's such a poor selection on a Saturday morning - the busiest shopping day of the week! Won't be going back.
February 2024 by Ann Ellis
Coffee is appalling tastes like hot waterNoIdea why but it has been like this for about 9 months
February 2024 by m b
Always a pleasure, but their inability to provide hot drinks anymore is very sad and disappointing
February 2024 by Stuart Taylor (MrHumbleSuperChampion)
There is enjoyment to be had with the delights of their quality produce food hall. Normal M&S standard clothing too.
February 2024 by sally-anne cooper
Visited Longbridge last week to buy a sofa. I loved I could park right outside.Great to see lots of staff in all departments.It took me quite a while to choose and I honestly felt like a VIP from start to finish.Shannon came to assist as soon as i arrived and left me to look around.Then Shannon,Tracy and Emma all joined me to help me with my final decision. So many different colours and materials and they didn't get at all grumpy after I changed my mind and they had to order all over again.Definitely worth the driveThank you
February 2024 by Lauren Cheshire
Love coming here. The staff here are so friendly.
February 2024 by James Stevens
I've just been pounced on leaving the store from a shawl wearing women staff member called ARLIA. Without asking to see my receipt she accused me of stealing one of the carrier bags. Totally unprofessional and presumptious showing lack of manners and training. Date and time of visit; 17th January @ 14.55. Have a word with her as she's already lost you a customer.
February 2024 by Roland Holloway
A very modern welcoming store with amazing staff in every department and with the renown customer service
January 2024 by Dee Aldee
Cafe is so bad lately, I often pop in for a light lunch with friends when shopping but went Thursday an had terrible service. Took 45mins for an order of soup, toasted sandwich an English breakfast to arrive, when it finally did the breakfast was cold, took it back and it was heated to a blistering heat, totally couldn't be eaten so was left, the toast was like a roof slate after the heating, but apart from that there was no apology, and I was left waiting while it was being heated. In addition although there were lots of empty tables everyone had dirty dishes on them so severely understaffed. I spent £31 to eat cold then boiling beyond belief food, very limited choice of soft drinks because the fridges were almost empty.Also the shopping experience wasn't great but I'll put that down to just being a busy shopping day, but all the self service checkouts are so slow and there is only one that accepts cash and that's taking into account till points on both floors, plus you can't get anyone to price check, and lots of sale items had incorrect price tickets on them, all in all not great. I see some staff absolutely rushed off their feet but many doing nothing, managers need to be on the floor especially when it's busy, and clean the cafe, because the prices are too high for such a shoddy service
January 2024 by Liz P.
A big Thank You to the fabulous ladies in the bra fitting department. Visited today and they were brilliant as I was not an easy fit - you know when you have one foot bigger than the other? Well........ Thank you ladies for all your patience and expertise.
December 2023 by The Food and Travel Guru
My favourite Marks and Spencer!It is a Great size store to walk around, fabulous quality clothing for men, women, and children.We always park in the multistorey right next to the doors, 1st floor or basement.From the outdoor open car park, there is a ground floor main door entrance, with the lifts at the front too.I've always bought my footwear and underwear here, with reliable value for money.Something for everyone of all ages, shapes, and sizes. The furniture looks great quality and value too.We always visit the cafe on the top floor, the service varies, but the food and drinks are always as you would expect.Just to the back is the mens where you'll find the toilets too.The main reason I travel quite far to come here is the large food hall with a wide range of lovely food and great offers.
December 2023 by Mobile560610
The speed, (lack of) in having a coffee served in the cafe is laborious, slow and warm on receipt. I returned my coffee stating it was warm. I was told I needed to ask for extra hot coffee rather than just coffee, ( who knew!). I have since, repeatedly, asked for hot coffee and continue to receive a luke warm one that can be gulped down in moments. Staff tell me, the new coffee machine does not serve hot coffee as their old one did. I think I need to find a hotter coffee establishment!
December 2023 by Kookie Salt
Great selection of free from breads. Really tasty and unlike some gluten free breads, tasted like I remember it!
December 2023 by Anita Sanghera
I came into M&S last Thursday (23rd Nov) looking for some ankle boots i had in mind, for my little girl. I was hoping to come in / assuming they'd be there and just buy them. However, they were not there, and i was panicking as i wanted them for my daughters birthday...Then a very kind, friendly, patient lady 'Dawn' came to my rescue - she was so good , she basically made me feel better and relaxed about the whole situation.She was fabulous!She spent so much time with me, looking for more & then she finally ordered the ones for me, i originally liked - i collected them yesterday. Thanks to Dawn - A real asset to you / M&S.Just hope they fit her now lol - Best Wishes AnitaJust wanted to say a HUGE Thank you to her for making the whole situation look a lot easier.
December 2023 by Amy Savage
Lovely shop, very spacious and open which is good because I'm a wheelchair user, the cafe was packed but it was a Monday lunch time so no surprise there. Lovely shop.