June 2023 by Ian Gregory
First time I have used this company. Ordered pair of garden deer ornaments Friday and they arrived today Tuesday. Excellent quality and first class service from start to finish. Will definitely be using you in the future?
May 2023 by Nicholas Osburn
A bad experience was had from the second our order was processed.The item has been discontinued by the supplier but still advertised on site. Still Two weeks after the issue.Customer support offered a similar item with a lead time of 7 days. I thoight that is fine as it is ordered in.A week passes and i contact Aquatics, Aquatics suggest they have the item in stock and have seen it after this i opt for next day delivery.An hour goes by and i receive a phone call stating the item is not in stock.I decided to cancel my order. Disappointing really I prefer buying from Uk based businesses, and my partner has ordered from you in a past life with no bother.We found the item on Amazon and it was delivered next day. With no problems.Order number 398372 if this could help review your processes.
May 2023 by Nikolas Pautz
Ordered a preshaped pond online. The delivery was a week late. Tried to cancel and get a refund. Got told that I had to pay to return the item myself (which is fine) but also got told that there would be an £88 'cancellation and restock fee' for a £150 pond. Avoid.
December 2022 by Rose Harvey
Reviewing about a wooden patio dining set I ordered in June. Customer service was great when I contacted them (it went out of stock when I placed my order, luckily got the last one!). The item arrived sooner than expected which was brilliant as it meant I got to enjoy sitting out in the beautiful weather sooner. The item itself is good quality, cheaper than everywhere else I?d seen although we did have to drill an extra sunken hole as we couldn?t get it to assemble otherwise. Overall it?s been great so far with minimal maintenance?not that I?m using it currently ??
December 2022 by Sarah James
Bought a greenhouse and base, problems from the start, some broken glass, the base is buckling, it cannot support the weight of the greenhouse, its a mattter of time before it all fails. Its not fit for purpose.Called company, they arnt interested, totally fobbed off.Do not reccomend buying from here at all, once they have your money they wipe their hands of you, zero customer service or accountability.....and the review i wrote has mysteriously not been put up on their website!
December 2022 by Lianna Jones
I ordered a pond which was perfect size,it turned up within a few days so happy customer.
November 2022 by Sean Devlin
If you want a leaking shed and awful customer service this is the place to go !We ordered a yard master metal shed and it leaked terribly. Even though we sent plenty of photos and a video of the terrible leaking, they have done nothing to resolve apart from telling us that sheds are weather proof not water proof ! The shed is more like a swimming pool the amount of water it has in it. We are now having to process via our credit card company. Please avoid this retailer - absolute awful experience !
November 2022 by Izzy Thomas
We bought the Wishing Well as a feature for our front garden. I have filled it with stones and some realistic looking false lavender plants, so it will look great through the winter months too. Delivery was on time, and the item although quite heavy, only took about 15 minutes to put together. We are very pleased with our purchase and would highly recommend this product - excellent value for money!
November 2022 by Sue Murray
A friendly and efficient service, our garden arch came promptly but there was one piece missing. That piece was posted out to us within a few days, an exceptional service. Prices are competitive (and in fact in this case cheaper than anything else) I didn't hesitate giving a 5 star review.
November 2022 by Heather Meer
Absolutely awful company, scoring one star is still not representative and I would have scored 0* if this was an option! Shambles - brought a yardmaster metal shed, assured of quality pre purchase. Lies. Awful product. Since fitted not fit for purpose and contents now becoming ruined due to leaks across all joints. This product does definitely not meet the description - it?s not ideal to store your garden furniture and household items. Gave the company three options to resolve - repair, replace or refund. They have decided non are acceptable. Now pursuing via the credit card company. I would recommend nobody buys from this company!
November 2022 by Janie Grote
The measurements on the site were in inches but the greenhouse was in metric and so was larger than expected. This really needs to be made VERY CLEAR on the website as installing our greenhouse was a nightmare. It was also mssing one toplight window catch and the guttering down pipe. As I knew the space was very tight and made very careful measurements, especially the height whic I took from a side view image on the website. It did not relate to the actual height that arrived some 4" taller. I did contact Gardensite about these discrepancies but I was refered to their current site which no longer has the side view image with the 'A', 'B' and 'C' measurements to confirm my queery. We were very disappointed.
October 2022 by Gav W
Mixed experience. Ordered a garden statue in August with a posted delivery time of 10-15 working days. On the 15th day, I contacted them to see where it was, only to be told that it would be delayed. Shame I had to chase them up to find this out! They offered a full refund or the opportunity to wait so we opted to wait. Last week we got an email saying it would be delivered on Thursday so I took the day off to wait at home. Nothing arrived. Turned up Friday morning just as I was heading out so I needn't have taken Thursday off at all!! It was very well packaged and we're very pleased with the statue now that we have it. So, in summary a good product that was carefully packaged and delivered but very poor customer service and communications. 15 working days quoted delivery time ended up being 46 working days. 5 stars for the product and 1 star for the company so I've been generous and given 3 stars. If you can buy what you want elsewhere then I would recommend you do so.
June 2022 by Alison Clarke
I bought a Yardmaster metal shed from this company which was not fit for purpose. I then waited for the best part of seven weeks for a refund. In the interim I spent hours writing emails and experienced a great deal of anxiety trying to extract it from them. At one point they were trying to charge me £60 for a so-called failed collection which was entirely their fault as they sent one person to pick up the shed when we repeatedly told them they needed two.Finally they agreed I was entitled to a full refund but despite assuring me that it was being processed they did not fulfil their promise for another ten days. I had to threaten them with a claim in the small claims court which is eventually what prompted them to do what they had delayed for many weeks. In other words, it finally resulted in my refund. I would not advise anyone to buy from them.
May 2022 by Sonia Yeates
We purchased a metal gazebo, a masonry barbecue, and a chiminea from the company, some time ago, and can honestly say we were very pleased with all items and the service we received. However it is their after purchase service they have provided recently that we find outstanding. Considering the help we needed related to the gazebo we purchased in 2019 they have provided us with the parts required in a couple of weeks in a most efficient manner, and they have certainly ensured that any items we purchase in the future for our garden will be through them.
January 2022 by Lisa Waskett
Purchased some pond paint from this company , cancelled next morning still sent out to me, then had the audacity to charge me £28.00 to return a 2.5 litre plastic tub of paint!Then posted an invoice demanding payment to my home address! Total nightmare would not buy from again.