March 2024 by Ben Higgins
Absolutely wonderful staff amazing place and deserve a pay
March 2024 by Charlie Craddock
Fantastic coffee. Wonderful service. Could not be better!
March 2024 by Nicola Small
Staff rude, coffee luke warm, smallest Rocky Road i've ever had, asked for a plate & a china cup/mug - Rudely answered NO ! , i'd just spent £18 - asked for a fraperchino NO -it's to late we had to move from the table @ 5:35 as they were closing not meant to close until 6:00 way overpriced & rude staff won't use again will bring my own
February 2024 by Amar Dhillon
Worst service of all time. Took 15 minutes for us to get served and the line was barely moving. The staff seemed to be doing nothing behind the counter whilst there were 15 people waiting in the queue. Terrible customer service and lazy staff.
February 2024 by G.E. Alba
Hi Ranjit , I know you are not in a good mood today. I hope u are well but u were rude to me today. I know you just came to work early and I am off from my 24hrs shift. Im sorry that your eyes couldnt scan the discount on my phone whilst showing you the barcode just for some courtesy. I hope next time you show some kindness to people, not only the people u are working with.Have a good day. Thanks.
February 2024 by L
Really lovely staff, they couldn't do enough, thank
January 2024 by Chelsea Waterson
Staff need to work on their customer service, honestly disgusting attitude to have. I?d never take my custom there again.
December 2023 by PamatPTC
It's appalling!! It's filthy most of the time. Tables rarely cleaned. Always have to ask for table cleaning. Was even told that cleaning tables was the responsibility of customers! Yes! I was actually told that! Rubbish, food debris everywhere, cigarette smoke wafting in, bins overflowing. Paint falling off door frames. Scruffy incompetent staff. Huge queues the result. Uncomfortable & inadequate seating. Expensive - a world away their Ludlow branch (& the lovely staff there) & ALL this in a premier UK HOSPITAL!!!!! Unbelievable!!! Truly unbelievable! Mr. Costa should pay a surprise visit!
December 2023 by Candy Manders
Awful service although a few tables still open to sit on, was asked to leave halfway through meal as they were closing area to clean. Surely existing customers already seated, should be allowed to finish their drinks and food. Staff rude. Staff behind counter pleasant but felt it was unacceptable to ask people to move midway, because they wanted to clean. I will not be going back.
December 2023 by Phillip Richards
Hard working busy but the staff work their way through the queue with a smile ?
November 2023 by Jurate ?
Absolute joke this place! Staff were bickering about milk options rather than serving the people in the queue which was building up fast! The bold guy with ginger beard and glasses gets orders wrong all the time! Like you literally tell him the order and he just goes and does a complete opposite. Why he is even there if he can't get orders right? I do not have time to stand there and make sure he makes the right drink! So by the time I've noticed it, i was too far to return! And most of the staff always grumpy instead 'hi, what can I get you today' you get 'what do you want'...
November 2023 by Von Sparkenhoffen
Absolutely terrible service, Luke warm coffee, rude staff! Could it get any worse? I basically had to ask for my money back as the staff refused to heat my milk above 120°F! Basically told me it wasn't possible!!!I worked for Costa for 4 years and I've never heard of anything so ridiculous, and this is the only Costa I've had a problem with! It's a complete joke!
October 2023 by Justin Paley-battersea
Staff are amazing and very good. Keep up the hard
August 2023 by Julien Dallaire
Really bad service in general (except Chamila!). Orders not respected and bad coffee
April 2023 by L B
This place was a bit of an oasis!! Really great coffee, made how you like it. Great toasted sandwiches. Very helpful staff. Needed to be just a bit more professional, but they were so busy, ALL of the time, a bit of lightness in the day was probably needed just to keep them going.
