September 2023 by Mark Thomas
My partner past away 3 weeks ago I was so so worried about sorting all things out with the bank Helen and oana have been absolutely fantastic very caring and supportive towards my circumstances a massive thank you for being so kind and sorting things out for me
May 2023 by Barb F
Great service
April 2023 by Claire Coley
I need to get in touch with co -operative bank i opened a savings account for my daughter nearly 13 years ago with the brittania building society but it changed to the co -operative and we moved address and i haven't changed address just found the bank in halesowen has closed wherevis the nearest bank and will i be able to change address easily .
February 2023 by Brian Williamson
The last time we visited the Birmingham Branch it was closed, the notice on the door said ?Faulty doors?. We then had to travel to Wolverhampton. Today tried to phone Birmingham to see if they are open tomorrow and it is impossible to get an answer on the phone.We only want to know it they are open! Now it won?t submit.
October 2022 by Jon Wilson
Probably a nice place, but impossible to find in that part of B?ham (even though I know the area). They should never have closed down our local Coop bank in Solihull.
October 2022 by David Fleetwood-Walker
After over a decade I've given up on the co-op; wonderful ethical commitment but terrible service - closed my branch, app continually breaking down, poor customer service...
October 2022 by ankaret Harmer
I really like the Cooperative Bank because if it's ethical investment policy. And they only send paper bank statements if there is activity on the account. However, if you are on benefits like me, they will give printouts or screenshots for the ones you need to access your income.
September 2022 by Hazel Lyons
My husband passed away recently. He banked the Coop. He opened his accounts at Solihull. When that closed he was going to transfer to Nat West (at least they have local branches)'but never got around to it. I've just been on the phone 50 minutes and have given up, I'll try going into the Birmingham branch.
August 2022 by Info CBWA
Absolute joke. No branches left locally so drove an hour as on the phone they were useless and could not help. The Birmingham branch could not sort it there and then and made an appointment to call back two weeks later. Waited all day on Monday, gave them the benefit of the doubt and thought they may be busy and give them a few extra days but still no call. I hope they close all the branches and all the staff loose their jobs as it?s an embarrassment of a bank tbh I?ve not met one helpful member of staff.
August 2022 by Christopher Frances
Very helpful staff
July 2022 by Michael Hughes
Excellent friendly service.
March 2022 by Carolyn Simpson
Hello does anybody work at this bank. I am tired of the 30 min wait and still not answering. I have a old Brittania account query but just can't speak to anybody. Will have to report to the Ombudsman
March 2022 by DEREK TAGGART
Great staff all will to help ?
February 2022 by Mark R
What the point of being open 9/4. I work from home and can't get to the branch during those times during the week. Closed all weekend as well. Do Coop not want customers?20.02.22 update and response to Coops reply. I need to pay in a £2000 cheque. How can I do this online. How can I pay it in to the post office without a paying in slip?Non exy and hopeless service
July 2021 by samuel vaux
Jade from this branch was very helpful. Thanks
