March 2024 by Andreea Stres
This shop can give you the abusive boyfriend experience without having any boyfriend! I wanted some flooring and the installation. Each sentence I said to the floor assistant attracted some more charges. And for some of them wasn't even allowed to pay them on the spot! In the end I just decided to collect my own flooring and sort it out myself.It's middle of the night and I'm still so angry at the whole experience than I'm seriously considering to ask for a refund and just buy flooring from somewhere else.The shop assistant was very annoying, and whoever came up with "you pay the fitters separately, on the day" clearly doesn't care about customers.
March 2024 by Leigh-ann Ratchford
Anthony was an amazing support throughout the experience from quotes to setting up fitting at very short notice ? Thank you ?
February 2024 by Maureen mmccafferty
Was served by Anthony today. He made our experience a pleasure and his knowledge was brilliant.! Will be returning, thank you Anthony!
February 2024 by Kad Bell
We were assisted by Ammer in store whose knowledge was invaluable in making our final decision. He made suggestions and recommendations based on his knowledge of the kind of carpets we were looking at and where in the house we were planning to place them whilst also being mindful of our budget. We had been to look at carpets elsewhere but it was ultimately Ammers amazing customer service and attentiveness that made us decide on Carpetright.
February 2024 by Hillary Turner
We had a wonderfully painless experience, while shopping for carpet. Anthony was extremely helpful, friendly and efficient, making our shopping experience a smooth process. He had great knowledge - which always helps - and his professional approach made us feel that we were in good hands. Many thanks.
February 2024 by Tony S
Was served by Ammer lovely gentlemen credit to the company! Will definitely be back when I get my lounge done.
February 2024 by Zara Ahmed
great service from anthony, quick and easy with good quality carpets and reasonable prices
February 2024 by Niall Smith
Dealt with Anthony when I bought my flooring from here, his knowledge was top quality and made my purchase very simple. Will be back here to buy again.
December 2023 by David Chinn
Guys in shop were great, Carpet fitter Mark is awesome, has done more or less every room in my house now, what a great guy too. All carpets fitted by him are perfect with absolutely no issues. Would highly recommend Mark to get the job done.
December 2023 by davidlmk
I had a fantastic experience at Carpetright Erdington, thanks to Ammer. His dedication to keeping me informed about the delivery status of my order was exceptional. His prompt updates and immediate notification upon arrival made the entire process smooth and stress-free. It's rare to encounter such attentive and proactive customer service. Ammer truly went above and beyond, and his efforts deserve recognition. Highly recommend for anyone seeking a reliable and customer-focused shopping experience.
December 2023 by taesha talbot
Mark was quick, efficient and tidy.
December 2023 by Tina Kelly
Excellent customer service. Very friendly and efficient staff.My carpet was fitted today as arranged by Mark. He did a fantastic job. Very friendly. Nice one Mark ?
November 2023 by L HA
We visited Carpetright Erdington on the 05/11/23.Courteous friendly and professional assistant (Amir)Exceptional knowledge of products.Fully explained the steps and procedure regarding laminate flooring.
November 2023 by Sandra Lee
Visited store today, had just what we needed in stock, reasonably priced and fitting arranged at short notice by Ammer who was very polite and helpful. Very pleased.
October 2023 by Scott Stronach
Mark was brilliant. Arrived on time, was very polite and fitted my living room carpet to an extremely high standard. Would recommend. Thanks Mark!