December 2023 by Jp
scruffy driver with beard & glasses very rude.
March 2023 by Saima R
Poor customer experience. Good quality product when you get it but they sent us a wrongly labelled product and the wrong product. We tried to return as it was not what we ordered, but we were rebuffed. Despite the item being incorrectly sent and wrongly labelled. That?s a lot of money that won?t be returned.
November 2022 by CY Pella
We are very pleased all round with our Utopia bathroom; the company that made it, the retailer that sold it and the guys who fitted it.All backed up by Utopia customer services' excellent support if needed.
October 2022 by Darlo Col
We are very pleased all round with our Utopia bathroom; the company that made it, the retailer that sold it and the guys who fitted it.All backed up by Utopia customer services' excellent support if needed.
August 2022 by Justin Brandon
DO NOT USE THIS COMPANY THERE CUSTOMER SERVICE IS NON EXISTENT. They know absolutely nothing about the products they are selling, I believe they are just listing everything they can from all the U.K. importers and hold no stock themselves, rather just acting as go between. Better to use other real suppliers that actually care about there customers experience and own the stock they sell!!!
June 2022 by Kirankumar Shiva
We purchased 3 bathroom furniture from LEEKS (UTOPIA). Its been 6 years now, top quality no issue what so ever.
April 2021 by Adnan Masters
Very good place to browse Utopia products in bathrooms. A bit small but a lot on display.
April 2021 by Martin Rogers
Poor quality expensive product,little or no response from customer service on problems experienced .
September 2020 by Julie Geairns
Am a bit worried to read bad reviews about this company. I had my new bathroom installed just over a month ago and purchased a Downton slab top basin, toilet and bathroom cabinet (my bath is from another maker). I couldn't be more pleased with both the look of the products and the quality. Utopia have won many awards for their bathroom furniture and I am surprised that so many people seem to have had problems.
September 2020 by Nadja Randall
We purchased both Downton and Roseberry furniture as well as fixtures and fittings for 4 of our bathrooms from Utopia , we could not be more pleased. Excellent quality and customer service.
April 2020 by Bob Collins
Customer service is very poor indeed. Although a replacement drawer front was quickly supplied, there were no fixings sent. Why??? How does the manufacturer fix the drawer fronts to cabinets?? When another request was sent asking for the fixings only a part of the set was sent. Why??? Does the manufacturer not know what consists of their own fixings sets for their cabinets?? Yet another request was sent. This time the manufacturer is now asking for details of what's missing and what fixings were sent. This conversation was with the lady who dealt with the previous enquiry. Unbelievable! Do they not know what they are sending out? Do they not keep records? Why aren't all drawer fronts sent out with the correct fixings first time round??There are so many questions yet answers are very difficult to obtain.Would I recommend Utopia as a bathroom products supplier? No.
