September 2023 by Wendy Lovekin
The two staff members who were on that day were marvelous and very compassionate about their line of work
August 2023 by Andrew Hawthorne
I got an appointment here very quickly (same day) to replace an exhaust with a hole in it.This flexibility and speed was impressive. Whilst I may have been able to get an exhaust elsewhere cheaper, I was happy with the price for the sake of speed and convenience.Whilst the car was with them, the team at the branch contacted me to make me aware of cracking in the tread of two rear tyres. I realise it was important to make me aware of this, but there was a bit of a hard sell on the tyres. The details of the tyres that were being offered were not at all clear, alignment check and adjustment (expensive relative to other garages for this type of service) was built into the price and it was difficult to get transparency on all of that. There was also a pressure element of "you can book it later, but we can't offer the same price because I can't share some of the profit from the exhaust to bring down the price on the tyres".I declined the tyre offer to give myself space to shop around. But this type of pressure sell is not what I want when I go anywhere, but especially in an industry reputed for such behaviour.I'm happy to report that the work agreed on the exhaust was done quickly, efficiently and at the price quoted.So overall a good experience - the offer of tyres could have been handled better, which was the only real downside.As a side note, the site is on a busy road without off-street parking. Cars can be left on the (wide) pavement outside the premises. Make sure you're happy with that when considering using this branch.
August 2023 by debs clarke
I phoned and Ash ordered the tyre the same day. I had issues getting there on the day was actually two days late! Service I have had from Ash more than once is excellent. I could go to a different Kwik fit location. But the team at Bilston make me feel loyal to them!
August 2023 by Rebecca McGee
Fantastic service from Geoff and the team! Really helped me out with four new tyres at really short notice thank you so much guys!
July 2023 by J R
Absolute waste of time!!!The guy looked half asleep/ hungover,The guy (dark hair, younger one) didn?t understand or know about my day time running lamps. Took half a hour messing around. Then said I didn?t have running lamps!!! Which I know I have as they have been replaced before! Plus the dash lets me know.Then he said it would take too long to take the covers off etc etc etc!!!I am fuming!!!Too tired, too lazy, too much trouble!!!Got the keys and booked with the lovely guys in Wolverhampton branch.
July 2023 by Hollie Foxall
The guys at Bilston branch are always very helpful whenever I have used them especially the Manager Geoff who always goes out of his way. Wouldn't go anywhere else for my car needs :-)
June 2023 by VivaZeBone
Took 25 hours to fit a tyre. Granted I dropped in but they were empty and a quick check could have confirmed they did not have one in stock. Nice guys though but not a very kwik fit
June 2023 by James Cooper
Arrived earlier than my appointment time and the staff still let me park within the garage, the tyres were sorted quickly and I was given some advice with my AC as I thought I may have had some issues, would 100% go again, thank you.
May 2023 by Mathew Crawley
Dealt with a nice lad called Ash today who went over and above to assist with an urgent and otherwise problematic issue. Nothing was too much trouble and his colleague was also on hand to offer sound advice. Really great team here who really know how to go that extra mile. Thank you again gents.
May 2023 by Harry Hardacre
Polite, very efficient, nice clean and tidy garage, looked after my car, and quick.I ordered the wrong tyres on line, (my fault), but they got the right ones the same day.
May 2023 by Sammy Sam
Brilliant customer service, the team went through each step and explained everything to me in great detail. I was really pleased with the work that was carried out on my Kia. Thank you!
April 2023 by Beverley Cox
Great telephone advice and information given on tyre selection prior to booking my appointment. On the day I received great customer service that was both friendly and professional, I would not hesitate to recommend.
April 2023 by Stephen Wellings
Booked my car in for a full service i have used kwik fit for over the last 3 years always quick good service but this time had my car for over 7 hours popped in after 4 hours which is about the amount of time a service takes they said they had done half the service who would do a half service then move to other cars I could understand if parts were needed sorry but I will never use them again
April 2023 by Mark Davies
Booked MOT with them weeks in advance, booked the Saturday off work for it and they cancel last minute Friday night before and rebook for the Monday so I again arrange with work to finish early and again a matter of hours before they cancel. Terrible service, now I have a short time to get it sorted before my MOT runs out. Won?t book with them again.
April 2023 by Richard Vines
Fantastic service. Had an emergency with a tyre and Geoff at kwic fit bilston went above and beyond to help me. Would definitely recommend Geoff at kwic fit bilston and I will definitely be having all my tyres from them in the future.
