January 2024 by Simona Filipkowska
Let me be clear on one thing! The staff are very friendly, but the working hours! It?s a joke. Whoever is responsible for this has evidently no clue about anything.Shame on You
December 2023 by Gwyn Roberson
So staff were friendly, but it was a bit disorganised. I had an email saying that there was an attempted delivery but no card after a few days then went to the sorting office. They hadn't got the parcel and didn't know where it was. Staff were friendly but couldn't help. Let down by the systems and there colleague not providing a card
December 2023 by George Bowers
Absolutely useless opening times for collecting parcels if you have a job with regular working hours, the google opening hours are different to the ones on the Royal Mail website and the hours sign posted on the building are different again. Possibly the worst delivery company on par with the likes of Evri and Yodel in terms of piss poor service.
November 2023 by Dan Poiata
Paul Jula has got a bang on review
November 2023 by Paul Jula
1 star is even too much. The new working hours are stupid they close at 12pm, besides this everyone seems to be useless nobody knows how to do anything. If you got any parcel you better off walking it to the destination it will arrive much quicker
November 2023 by Pete Oram
Opening times on website and in google maps is wrong so had a wasted trip last week to collect a parcel please find the correct times In Attached pic
November 2023 by assad shah
Absolute stupid timings who in charge made that decision please. Been out of town for a couple weeks and drive down to pick up my item only to find out the google map timings are wrong
October 2023 by Symon Enry
Useless. You change your opening hours, but you don't bother to update them on your own website. Pathetic
October 2023 by Sami Filali Naji
I have had the worse experience trying to receive a signed laptop delivery from work. You keep delivering at 9:30am when I take my wife to work (long distance). Now it is stuck at the Rugby depot, i tried to come in multiple times and keep missing it because of really weird opening times (they close at 12pm which is before I get back to Rugby). On Thursdays theyre closed all day. Weekends I am unavailable. Cant reschedule from the app (unavailable option).I called your helpline once and after a one hour wait they said the Rugby office reopens at 4pm for collection, went back it was closed again.Today I tried calling again to arrange redelivery, started calling customer service from 6pm was on hold for 2 hours until closing time (8pm)! Couldnt get through to anyone! Hope EE isnt charging me for this!
October 2023 by Drew Harris
It seems that there is a thief within this organisation, why do my parcels keep disappearing in the royal mail post? This has happened on numerous occasions when I've ordered items online and royal mail either loses them or they are being stolen by employees.
September 2023 by linda price
The post parcel delivery gentleman that twice now has delivered heavy boxes from Zoro, last week and today has been wonderful, l wish l knew his name. I thank you so very very much for carrying these boxer to where l wanted them as l am 80 and not so strong anymore. He went beyond excellent service many thanks. Linda.
August 2023 by Aleksandra Lasak
Update your opening times online as well please! I came all the way here as Google showed that it was open just to find a sign on the door with ''new'' opening times (since June - so plenty of time for your online times to be updated too)
July 2023 by Robert Baird
I would have to agree with the majority of recent negative reviews. The new hours are very unhelpful. And, as mentioned by someone, the parking lot is full during the only hours it is open, by/with staff cars (as there is no one in the customer service section when you enter, and I saw an employee - they had their Royal Mail jacket on - have a smoke outside their car before they headed around back). That's fine if it's on the days the office isn't open now, but not so great for those few hours a week it is open. Really bad service mentality. The next time I see this I'm going to take a photo of the person beside their car and post it on Google.
July 2023 by Warren Stephen
Absolute joke! Small gate not suitable for a van. Part time opening hours which makes it impossible to pick up an item for a full time worker.
July 2023 by Kalyan Srinivas
Helpful staff. Small parking lot available. They provide pickup and return services.
