January 2024 by S BD
Horrendous customer service from rude staff, bought a ring set for my neice for Xmas that my neice decided wasn't really her style. Took it back to store for a refund only to he advised they don't do refunds, I asked how to make a complaint as we weren't told they don't offer refunds when making the purchase, a member of staff snaps that they dint have to tell us about that when making a purchase and it's written in the back of the receipt. I pointed out that you have to make a purchase tk get a recipe and after checking the back of mine it does not state no refunds will be taking them to trading standards.
October 2023 by The flip Bros
Absolutely appalling staff. Spent a lot of money there. One ring was too big. Hadn?t wore it. Took it back only to be told it?s 16 days for refund or exchange regardless that I?d never worn it. It was a gift for my wedding I bought it 2 weeks before the wedding and took it back a week after. The manger was shocking with disgusting remarks. Never ever will I go again
September 2023 by Samantha Williams
Excellent quality and prices.
August 2023 by X
Really rude staff. I came in for a browse a few days ago, I was looking for a necklace but wasn?t 100% sure what I wanted. I asked to try a few on that I liked. The staff member huffed and puffed as if it was a big effort for them to literally do their job. After trying them on, I said I would have a think about it as I had a few other places I wanted to browse before purchasing. The lady rolled her eyes at me and abruptly said ?well we close at 5:30?.Shame as I really liked one of the necklaces but begrudge giving this store my money after this. Will be shopping elsewhere.
August 2023 by Gaynor Ellis
Quite a lot of bad reviews on here.. I wonder why ? basically last Monday 14th August 23 I purchased a halo ring for £29 to match the halo jewellery I bought recently for my daughter?s wedding this coming Monday 21st August 23. When I got home I told my daughter that I?d purchased the matching ring and she said.. mam I?ve bought you the ring as a present and it was meant to be a surprise. Anyway 3 days later Thursday 17th August 23 I took the ring I?d purchased and explained to the woman. NO REFUNDS JUST A CREDIT NOTE ? I asked where does it say NO REFUNDS & she couldn?t find ANYWHERE on the receipt that said NO REFUNDS!!!!! She pointed to a small frame on the side wall explaining some things but it didn?t say? NO REFUNDS ??? I did tell her that I?d be getting in touch with trading standards & putting up a bad review but she politely did say .. have a nice day ?? . I?m fed up of these shops that make up their own rules to suit. I told her she should have said at point of sale.. NO REFUNDS!!!!! I?ve contacted trading standards & they are ringing me back today.. if I could give ZERO STARS I WOULD ? I?ve googled WARREN JAMES and if you buy off their website you can get a refund ??
August 2023 by Daniel Evans
Very poor/ rude service. Make you feel like they don?t want you in the shop
January 2023 by Nigel Lawrence Goodman
I?m a regular jewellery buyer and I?ve spent thousands with both Ramsdens and Gold Reserves in Swansea. I wouldn?t say I?ve visited your shop in Swansea that regular, but Jewellery is a considered purchase, I?m not buying a pint of milk. I entered your shop today and was told ?you?ve tried all the bracelets on, so there is no point trying them on as you need a 10 inch bracelet?I own a few gold and silver bracelets and the maximum size I?ve needed is a 9 inch bracelet, anyhow it would be difficult to purchase a 10 inch bracelet, unless it was an ankle bracelet. The assistant who claimed to be the manager, then told me ?we are closing in 10 minutes anyway ??, This is not acceptable customer service, I felt I was being barred. Your immediate competition selling new silver is Ramsdens, where I get five star service from Tracy the boss. Im a very reasonable, fair person and to be honest Warren James doesn?t even deserve a 1 star rating.
November 2022 by Diane Elphick
Don't buy there not real gold earrings lasted a month
September 2022 by Amanda Wyn Davies
The jewellery here is beautiful and reasonably priced. I bought a bracelet a while ago and the clasp was faulty. Warren James does not repair jewellery so I took it to Swansea Market and had it fixed.
June 2022 by Joanne Greenwood
Don't buy ear rings from Warren James Swansea. The silver £22 large hoops I bought dont stay in your ears they drop out all the time and they refuse to refund. They rudely repeat over and over "It is our policy we dont change ear rings". enen though they clearly have a fault.
February 2022 by francessca tomkins
Lovely staff great help!
November 2021 by Amanda D
The jewellery here is beautiful and reasonably priced. I bought a bracelet a while ago and the clasp was faulty. Warren James does not repair jewellery so I took it to Swansea Market and had it fixed.
May 2021 by Dominique Williams
Sells excellent jewellery and is good value for money
April 2021 by Steve holloway
Coffee 0ne,very busy good atmosphere,background music
January 2021 by Elise Morcom
I ordered a bracelet online, and when it came it wasn?t a bracelet but earrings, no one has replied to my 3 emails and when I call no one answers, yet they have taken the money for the bracelet that never came and it?s a birthday present for my daughter .. expected more from such a well known store
