March 2024 by LISA COLLINS
I spoke with Sarah, I asked her for the firm bed locations, Sarah showed me the beds and left me to try them, advising to try in all sleeping positions, not just my back. I felt comfortable and was able to take my time. Sarah was very friendly and put me at ease. I had some pillow questions too and Sarah helped me identify the one that worked for me. This is a friendly store, I called back a few days later and felt it was the sort of store I could just call into for a chat.
February 2024 by Angharad Louise
First time shopping with bensons for beds, our experience has been amazing at every stage! Thank you to all involved xx
February 2024 by Liza L
I received excellent service from Sarah. She was very knowledgeable and informative throughout and let me have my own time to try out mattress types as well as being on hand when I had any questions.
February 2024 by Steve Jones
Your customer service since I had the problem with my existing mattress has been great. Please keep that ethos because it means so much.
February 2024 by Zoe Lillicrap
I was really impressed how the offers on products was explained and was most important in creating both a professional and friendly service. Thank you Sarah for your help throughout the purchase, both in store and when paying over the telephone.
February 2024 by Suzanne Watts
The whole walking into the store through putting mattress on bed was faultless
January 2024 by Leanne Davies
Staff were friendly and helpful. Everything we needed in store
January 2024 by Sean H
Great Service , all their advise was spot on thank you
January 2024 by Nigel Rees
The delivery team are a credit to Bensons Beds
December 2023 by DM Ryan
Friendly, punctual.
December 2023 by Lucy Walker
I don't have anything negative to say about the customer service we had in the store itself. The manager was absolutely lovely and couldn't do more for us. Even when we changed our minds it wasn't a problem for her.The delivery service however was another story. We live on a hill and there was a 10-15 metre walk up to get to our house, this was all explained in store, even getting our house up on Google maps and we were told it wouldn't be a problem. On the day two older gentleman who looked to be in their late 50/60 said they were pensioners and shouldn't have to do a job like this, they said only management said yes as they care about the money we are spending and management don't care about the delivery drivers. They were sweating profusely and I gave them water, I thought one of them was going to keel over as he was having difficulty breathing. They didn't think I could hear them but they decided to lie to us about not taking the final two boxes upstairs, making up something about having to be taken out of the boxes first before going upstairs but the other driver said they could do it but the other decided not to and refused. These were the two heaviest boxes. On top of all this we then find that one of the boxes was the incorrect colour so our flat pack man couldn't come and install the furniture. We're now having to wait for the correct colour to be delivered, even though we've already waited 8 weeks for the delivery. Can't fault the store but the delivery was a horrible experience.
December 2023 by ceri hutchings
Perfect and very friendly
November 2023 by charlotte davies
All the staff at the Swansea branch were very helpful, professional and friendly. They used their knowledge to to recommend different brands and types which was very helpful.
October 2023 by Ray Turner
Very helpful, efficient, knowledgable, efficient staff in the shop and the delivery guys.Regular updates on delivery times, delivered within the advised time.
September 2023 by Lazyl33 x
Fantastic customer service, great product knowledge, and patience even though we arrived late and store was closing shortly didn't feel rushed or pressured, would l definitely use this store again