September 2023 by sonnie browning
We were looking for a specific paint, the tub we bought thought was ok however the paint didn't match the colour. Took it back and John helped us create a colour. He was very helpful and his personality was brilliant. Paint looks perfect too, cheers John
September 2023 by Anthony Baynes
Terrible experience. Before even fully entering the store I had a member of staff walk into me because she was too busy talking to her male colleague.Once in the store in the painting section I spent over half an hour trying to get assistance, being ignored is always nice. When I finally got assistance in the process of checking my query he simply stopped helping me and proceeded to help someone else while I was just left stood there. Safe to say I left my trolley full of items and walked out. Off to wicks I go.
August 2023 by Su Dalton
Easy to park, store clean and uncluttered, whilst they had what we wanted on display it was a discontinued item, staff member kindly checked stock, none available. We asked if we could purchase the display model and told no, they had to wait for head office to tell them to release the item for sale.Such as shame, as whilst we are still searching for the very same / similar item elsewhere, B&Q will have lost out on the sale of items for our ensuite refit.Why keep these items on display if you are never going to be able to supply them? This just leads to disappointed customers, like me.
August 2023 by Babs Smith
Yesterday we visited B&Q Swansea 5/8/23. Staff were very helpful. I didn't get his name but the young man cutting the wood was very helpful and polite. When we got to the til David served us (he was wearing an employee of the month badge for January) well he was very helpful and answered our questions about your returns policy. He also came out from behind his til to scan our items so we didn't have to lift everything out which was very helpful. (We have used other depots and this hasn't been the case). David gets our vote for employee of the month in August.
August 2023 by Brahma Raina
This is a paradise or hell depending on your perspective.Of you are looking for everything that there is to want for your existence - at home, this is the place. Not food of course !From electrical to gardening, from paints to tools (even power tools) this is the one stop shop.
July 2023 by Peppermint
The staff here are helpful and knowledgeable but you do have to seek them out to ask questions, and they tend to be sparse!Sadly they didn?t have moss poles which I came in looking for - however they had perlite and vermiculite which was perfect. They also had a wide range of beautiful plants, including indoor plants like pothos and citrus plants, and outdoor plants like roses. I?d come here again for my gardening needs!
July 2023 by Another User
Showrooms disinterested took my business (new kitchen and fitting) elsewhere. Generally the store looks tired, queues weren?t too bad glad they mostly gotten rid of the self service as clearly didn?t work. Availability of products is hit and miss, had no issues with pricing.
July 2023 by Lilly Mae
I visited this store today as myself and my husband required a new curtain pole. I was served by a lovely young lady on the front desk who went above and beyond for us. Ffion is a treasure to the company and I was really happy when leaving the store. Professional and kind, but also had a great sense of humour. Thank you again for all your help Ffion.
June 2023 by Esma
Large store with all departments available. Home soft furnishings, wallpapers, mirrors and decor available with beautiful selection. Small choice of furniture but reasonable lighting selection. Note the coffee shop to which there was a large sign above the entrance appears to be CLOSED.
June 2023 by Jodie Farr
Always love B&Q.Staff are a bit scarse at the time I attended, couldn?t find anyone when I needed assistance- so I had to hassle someone in the Hardware department who had no clue about the home section.Attached some photos of stuff that B&Q has to offer
May 2023 by John A
Visited Monday 22 June. Big car park and no problem finding a parking space. Large, spacious store with all sections, including gardening, well stocked. Got what I needed/wanted at reasonable prices. Quick self-service checkout.
May 2023 by J G
Staff very friendly and helpful.Shown us how to work the garden chairs so you don't keep moving.We bought 2 very comfortable sitting in the sun yesterday..
April 2023 by D E
Fantastic selection of adhesive tiles for kitchen flooring. they also cut timber in store which is handy for us accident prone zombies.
April 2023 by Paul Hayward
Always use this place. Use it or loose it as they say. Had to return my daughter's lawnmower that broke last year and still under warranty. The staff were amazing and couldn't do enough to get me sorted out at such a busy period. You don't get that quality of service over the Internet. Use it or lose it!!!
March 2023 by Tim Smith
A vast retail and trade resource. Popped in for a gutter bend and some cable clips...paid and out in five minutes.The aisles full of kit, and new ideas, for our next project.Friendly and knowledgeable staff too!
