March 2024 by JCM
Lovely place surrounded by nice fire places. The food selection in the cafe upstairs has changed and the breakfast menu is quite poor now. The food is fresh and tasty. The Victoria's sponge cake was to die for! We go there on regular basis. This place has a little charm.
March 2024 by Owain Hughes
I phoned to check stock of an item and asked if they could put one aside so I could collect it the same day. I was told that inventory on the website is live and that it was definitely in stock. I asked them again, to double check, as I didn?t want to waste an hour driving there and back. They said no problem and that it would be there for me to collect. I set off 10 minutes later only to receive a phone call 20 minutes into my journey telling me it wasn?t in stock and that somebody must have sold the last one over the counter. Yet it remains in stock on the website. So much for the live inventory as well as general customer service. A waste of time. (and over 24h later, it?s still listed as in stock)
February 2024 by Alan Horton
Wonderful food, great service!
February 2024 by scott jenkins
Always a pleasure, good staff and customer service, a huge range of stoves to choose from
January 2024 by gjonesg
Very friendly staff, great food and drinks ?
December 2023 by Kristina S
Feeling absolutely distraught. Especially after reading all those amazing reviews about the excellent service from start to finish. Why not for me? I have agreed on buying Stovax County 5 ( it's stated in the invoice) with additional installation works carried out. I was asked to pay all the money upfront which I did. The installation took place on 25th & 26th Oct, installer Hywel placed new cement lintel but repointed some stone work wrongly. After some vague communication from sales person Daniel, finally they agreed to rectify repointing and did it on 28th Nov. Only then the installer filled the paperwork, stating that he installed Stovax Stockton 5. They've installed the wrong log burner!!! The reviews of it are appaulling. I am distressed beyond believe. I am not having it, please come and get it and install the right log burner.Update: it doesn't let me reply to owner's response. So will answer here. Where in the business history it is normal to estimate one product, but after customer pays, to invoice them with a different product than estimate was? Without even informing the customer.
November 2023 by Elen Davies
Excellent service in the Gallery Café, welcomed by smiley friendly staff. Coffee, hot chocolate and cake all delicious! What?s more it?s also dog friendly!
October 2023 by Robert Dicks
I am just writing to let you know how impressed we are with the installation of our stove.The process was very straightforward from the initial visit to the showroom through to installation on the day.The installation on the day was quick. The installer was friendly and was very clean and tidy whilst fitting. He also showed us how this particular stove worked.We are more than happy to recommend Topstak to friends and family.
September 2023 by Margaret Thomson
Absolutely wonderful service.Knowledgeable, helpful and friendly staff.Replacements for broken firebricks for Clearview Stove were sent out same day and delivered the next.Thankyou
June 2023 by Bob JOE
Honestly, the best customer service I have ever experienced, with an amazing choice of products.Sadly I never got to visit there showroom but from looking at the choice online, I wish I had visited!They guided me and assisted me without fault over the phone, when I had concerns and issues with the order.Depsite having a couple of issues they were rectified immediately by the customer service team.I am so happy with my purchase and would be so happy to deal with them again!
June 2023 by Lin pep
Excellent from the start, good customer communication, punctual, left the house clean, competitive with the pricing, great after customer service,highly recommend TOP STAK. I have had two burns and it is wonderful, the whole house was warm throughout, went and bought a lovely basket from top stak after the fit, that is also very good quality, thank you so much.
April 2023 by Richard Fletcher
Best place for wood burning fires. Indoor and outdoor wood burners. We spoke to a member of staff with regard to wood burner, very knowledgeable, answered all our questions. These guys sell logs too. There's a coffee shop on the 1st floor. The entrance door is a wide door, suitable for wheelchair access.
March 2023 by Dawn Snowden-Hunt
Looking for a stove, or anything to go with a stove this place is well worth a visit. Good place for buying kiln dried wood. Cafe upstairs which is really nice. Staff very helpful giving advise on the stoves
February 2023 by Kevin Robbins
Couldn't recommend Topstak enough.Lovely showroom, extensive choice of stoves and excellent advice from Barrie.Hywel who fitted the stove was truly excellent and nothing was too much trouble.(before and after)
February 2023 by Kathleen Digby
From the first moment when we stepped into the showroom everyone involved in the purchase of our new stove were professional and showed their expertise. There was no pressure to buy but helpful advice.The survey was really helpful and we had a further survey to invest the state of our chimney which was really useful.The guys who fitted our stove were amazing. The weather was dreadful while the work at the chimney took place but there were no complaints. Their estimate of how long it would take was virtually spot on.At the end they showed us how to light it etc and gave great advice about cleaning and so on.We would definitely recommend topstack and it was great to buy a product made locally.Brilliant service all round.
