March 2024 by Charlie
Lovely atmosphere in this branch and Hannah T was super helpful in helping us to book a last minute holiday! She made the process stress free and paid attention to what we said we did/didn't like without making us feel as if we were being fussy. Very understanding and we left really happy that we had finally found somewhere we are going to love. Will 100% be coming back to the penarth branch in future :)
February 2024 by Sue Hall
Claire was amazing when we booked our holiday, answered all our ridiculous questions and made it such an easy process!! We book every single holiday here and the team are amazing ..
January 2024 by Sue Smith
Outstanding service from the two Hannah?s in Penarth, had the most loveliest of welcomes by Claire and Leah as I walked into the store. We had so many questions and queries and the whole booking process was amazing and made us feel an ease. This is our first ever cruise and we are really excited.
January 2024 by Joanne Morgan
Just booked my Marella Cruise with Dale in Penarth, we only popped in for our currency and got talking and walked out going on our first cruise. Outstanding service, all the staff are really lovely, assets to the company and shows true customer service to all the customers in the store.
January 2024 by brian hole
All the staff in the store are very helpful and informative. I have booked with TUI Penarth for 20+ years and always recieve fantastic service.
January 2024 by Judith O'Brien
Booked numerous holidays with Tui Penarth. Booked with Leah today. We always receive excellent service from everyone.
November 2023 by Chloe Burgess
Hannah was amazing when booking a holiday to Mexico! Made the process so much easier and enjoyable. Thanks so much Hannah, definitely recommend!
October 2023 by Jack Williams
Just booked my summer 2024 holiday. I usually do it through the website but wanted a bit more guidance with the best hotels & destinations. Hannah dealt with my enquiry and was so helpful and professional. She picked out the best adult only hotel selection for us to choose. Booked there & then! Can't wait for our holiday now. Count down is on!
October 2023 by Linda
I've used TUI in Penarth for many years, the staff are really helpful and definitely to the extra mile to ensure your holiday is the best it can be.I've booked a range if holidays with them including cruises.Most recent Hannah helped organise the most amazing 50th party cruise for my sister.Would definitely recommend
October 2023 by Joel Ball
Really friendly story, completely takes the stress out of booking a holiday with a large group.Dealt with Hannah and she was amazing from the initial booking to the day before we boarded, taking away any stress.Highly recommended
August 2023 by Ian Brown
I went into TUI Penarth today and met with Hannah. Hannah was absolutely fantastic. She has such an in depth knowledge of the various destinations TUI offer and was very patient running through all possible hotels to find the one that met our requirements perfectly. We booked a holiday in the Canary Islands in October and then a superb looking cruise in the Caribbean flying from Cardiff next year. All the staff were extremely friendly and helpful and we can?t recommend TUI Penarth enough.
August 2023 by Isabel Fryer
Such a lovely experience booking a holiday with TUI Penarth, the staff are knowledgeable, professional and extremely helpful. We've booked several holidays with Hannah and are looking forward to booking more in the future. I would highly recommend that anyone who wants to book a holiday books through them.
August 2023 by Helen Brown
Went to see Hannah this weekend at the Penarth store - and all I can say is Wow - she was very knowledgeable about all areas of the world and helped us to book 2 wonderful holidays . She has such a pleasant and professional manner about her and directed us to a beautiful hotel and a Caribbean Cruise in their new ship Voyager - she then introduced us to another member of staff who had already been on the ship who avidly told us if her experience aboard - so much so we booked it there and then . Hannah also spent time with us showing us other cruises which we had not previously thought of - so looks like we maybe going to Asia in 2025 ?. Thanks Hannah for all your help and patience with us - we will definitely be back .
August 2023 by Tracey Goule
Called in to Tui Penarth to get some currency for our holiday to Crete. Had a warm welcome as soon as i entered the store. Was served by Leah who was very friendly and chatty. Will certainly be back for future holiday bookings and currency
August 2023 by Scott D
What an amazing and smooth experience it was booking our holiday to Disneyland Paris at Penarth branch. Our travel advisor Dale was very knowledgeable and professional. Would highly recommend using to book your holidays. 5 stars ?
