March 2024 by Lisa Tavener
The optician was fantastic! He really understood my issues and made me feel valued as a customer. It wasn't a one in one out situation. He gave me the confidence that the issue would be sorted and it was! A credit to your company and very rare these days.
February 2024 by BRUCE FROM RHOOSE
Very thorough and attentive staff .Definitely return
February 2024 by Ian Shore
Absolutely awful. I booked on line paid extra to have my eyes x-rayed as part of test . Saw a technician and optician the technician told me he took x-ray but was given no feedback . ( I'm guessing by no feedback everything is ok.) When it came to choose glasses I told the assistant that I needed glasses that did not have screws holding lens in , ( Current glasses had lost a lens due to screw coming out .) I also told assistant I wanted a long side arm range . The assistant was unable to point me in right direction and kept telling me about the cost of glasses and offers. I repeated myself multiple times . Eventually left went across the road and bought a pair from Long side arm range .No feedback even though Id paid extra and not listening terrible customer service.
February 2024 by Fen Ginn
Molly was extremely knowledgeable, professional, welcoming and made getting an eye test a very easy and nice experience. Thank you Molly you have great customer service! The whole team were good. Helped me with my expenses form no issues at all.
January 2024 by Deborah Jayne Phillips
Very helpful staff and have chosen my glasses to be done!
October 2023 by Annabel Davies
Have used this branch of Specsavers for several years and have been more than satisfied with the service. I recently had some concerns about my mother?s eyes following cataract surgery and although they were fully booked for that day, they went out of their way to see her that day. The optician took a lot of time and was very thorough, ultimately phoning the hospital and speaking to the surgeon for extra information. I feel this was service of the highest order. Exceptionally helpful and first class professionalism.
September 2023 by Kathryn Wheatley
Excellent service and courteous staff
September 2023 by Simeon Andrews
Great service and friendly staff.
August 2023 by Simon Joseph
Other than the 40-50 year age gap between me and the staff I was treated very quickly courteously and competently in what to me was a seriou emergency. They knew what they were doing. Trustworthy
July 2023 by Kim Davies
Great service & very friendly staff. So pleased with my new glasses. Will be using this store in the future. Thank you to Matt & Ron x
April 2023 by Nilo Rodriguez
Good service. Friendly staff.
April 2023 by Jamie L. Harding
Had an eye test there today.All the staff were so friendly and welcoming - they didn?t even mind me bringing my dog in store with me too as he suffers from separation anxiety so can?t be left alone. Honestly can?t fault them at all; great customer service and will definitely be booking my next eye test at this branch again when it?s time.
April 2023 by pam james
Very pleased with my prescription sunglasses, perfect got European sun
February 2023 by david james
Went here after a bad experience in another branch previously. Explained why I wasn?t using the local branch as I believed their sales were being put before my requirements only to be delivered with the same poor quality of care. When I suspected I?d been sold something I didn?t need I went to an independent optician who confirmed my fears, I was in fact being sold over £350 worth of glasses I quite simply didn?t need. I immediately sought a refund which was made difficult. From now on I?ll use independent opticians.
January 2023 by Edith D.J
Efficient, nice and good service. Good and thorough eye examination.