November 2023 by Tracey O'Brien
Staff very helpful dealt with my problem quickly & efficiently nothing to much trouble for them
November 2023 by a
rude unhelpful staff. wouldn?t accept my return (even though i had the receipt) just because i wasn?t the person who made the original purchase. it was paid for in cash so bank card wasnt even needed. won?t be going here again.
January 2023 by Nature Unfolded
Boxing Day experience was ruined by a racist customer assistant deciding to ignore me waiting for assistance and moving to another customer despite being at the till. Awful and not a good look for such a lovely shop.
October 2022 by Nicholas Rendle
Charms hs been nown to fall apart not the best quality
August 2022 by Kate Mc Mahon
i went in to Pandora today on the off chance they could help me with an issue with my ring. Laura could not have been more helpful.
July 2022 by Ashley Jenkins
Lovely and friendly staff who seem genuinely interested in helping you. A few items out of stock when we visited but the staff were really helpful in finding alternatives for us.
March 2022 by Maureen Gingell
Called in to get a gift for a friend. The young lady who served me was so pleasant and helpful. She giftwrapped my purchase too. Very happy
July 2021 by lara payne
Be aware if you are click and collecting the shop closes for lunch for an hour, nothing mentioned in email, just a note on the door.
September 2019 by jess probert
Everytime I go in this store the staff are rude and are not customer friendly at all. I went in the store last week for my bracelet and necklace to be cleaned, as I explained to the lady I have had my jewellery for many years and it now looks off colour but have never had it cleaned. She turned me away as she said they was too busy and needed to be next week, she did not make me feel any worthy or that she cared. I then tried again the week after on the weekend, she lady interrupted me as soon as I said cleaning and advised they do not do this on weekends. I asked if I could leave my jewellery there as it was Sunday and they could just start it Monday and Iâ??d pick it up, the lady just rudely said â??no you canâ??t, youâ??ll have to bring it backâ? I then tried again this week and the same has happened, they advised they was too busy and to try next week. I told the lady this was my third time trying and I keep getting refused and turned away, the girl providing the service did not acknowledge or respond she simply just turned her head and walked away. The customer service in here is not friendly and not what you would expect. The staff are rude and not helpful. I have now taken my jewellery to be cleaned to Cwmbran on the same day who was happy to help, I live in Newport and will be travelling to Cwmbran from now on.
August 2019 by Mary-Ellen Roden
A good shop, but their jewellery is not what I would go for.
August 2019 by Lisa Pearce
Very helpful.
July 2019 by SUZY SUE
I love this store, its small but offers a large selection of jewelry and gift sets. The staff are always professional and friendly and always look smartly dressed. They offer a lot online and can have deliveries to the store which is easy and convenient ifyou live in the area.
June 2019 by Melanie Hakim
I totally luv this shop
May 2019 by lee Davies
Replaced bangle with no issue, happy customer
March 2019 by Adrian Monaghan
Staff was great really helpfull will be going again
