March 2024 by Julie Bynon
Absolute disgrace of a pharmacy. Put a script in to be told won't be ready until tomorrow is they've got no staff apparently. This seems to be an ongoing long standing problem. Some people struggle to get to chemist to put script in and are more than happy to wait for it to be dispensed but no, tomorrow or nothing . Useless pharmacy and should be closed down altogether. I'm lucky I could drive elsewhere but so many don't have that option, some on mobility scooters etc. Sort yourselves out or close down so at least people will know where they stand
February 2024 by D S
Generally OK but the ammount of times I've received incorrect advise from the cashier, which is later contradicted by the qualified pharmacist, is worrying.For lesser willed people who might not push to see the pharmacist this could be a significant issue.
February 2024 by Dave Timson
I travelled to this pharmacy when my local did not have my medication available.Upon arrival there was quite a queue and I was initially advised that there would be up to an hour wait due to the volume of dispensing at the time.I said I would wait as I had some distance to travel.After only 15 minutes my name was called and my medication dispensed.Great service - thank you
January 2024 by Danielle Mellon
Went to collect my daughters antibiotics, and they wouldn't give the whole prescription. They said we have to go back in a few days as that's how they do it now! It's ridiculous, the Dr prescribed it so why can't I collect in one go?
December 2023 by david gough
Pointless having a phone. They never answer it.!.
September 2023 by Steven Medway
A vast improvement on the Pharmacy at Tesco St Mellons. Occasionally have stock issues but generally well stocked polite and helpful.
May 2023 by Karen Sayers
Fantastic service from a devoted staff team. This pharmacy is extremely busy and they work tirelessly to ensure a great service is offered. Since covid they have been short staffed and over used yet they are still friendly and helpful.
April 2023 by Joe Watkins
The absolute worst! Never experienced anything like it.Went in and got my son antibiotics turns out they gave me 1 of 2 bottles this pharmacy is 20 miles away from me (out of hours GP sent it here unfortunately)It is now Saturday I have run out of antibiotics tried calling this place 30 TIMES with two children just popping down to see if you have what I need is not practical or really possible logistically.This is the first bad review I have ever left but feels more than justified!
April 2023 by Joanna Ko
The worst pharmacy I have ever been in. They never have prescription ready, alway tell the same excuse that they didn't have time to do it. There's always massive queue. They never picking up phone. Seriously waste of time. Someone should do something about it.
March 2023 by Elizabeth Rutherford
I also hate complaining but every month I have to ask if they've picked up my prescription which is ready at the doctors on the Friday every month. They say they didn't have a driver if this is the case come on asda help your staff to give the service we all deserve rather than me with heart disease having to run around while working full time trying to collect my prescription myself and take it to them. The staff are always very pleasant. It's very stressful with the lack of staff they have. Thank you
March 2023 by Alice Jeffries
Every time I go here to collect my prescription it?s either a long queue with 1 person serving, or missing prescription or something wrong... never an easy pickup.
February 2023 by Eliza J
I hate complaining, but having had a transplant and having serious health conditions I rely on medication. Over the last twelve months, I feel I have never had good service. Time and time again they deny having picked up a script from surgery even though they signed for it, they lose medication, and take days to fill a prescription as they are grossly understaffed.I know it is not the till girls fault, but by being rude and dismissive when I am concerned about medication is their fault. They need to raise issues as a safety issue, not moan at the customers that its not their fault. I am very disappointed.I feel the health board needs to step in and ensure that this place is safe to handle medication safely.
February 2023 by Jonathan Nash
Shame you cannot give zero stars the worse Pharmacy around! They may as well close never have the medication in stock you need always tell you come back in a hour or tomorrow! Pointless waste of time going there!
February 2023 by David Evans
This has to be the worst pharmacy in Newport. No visit is ever straightforward. They can never find your prescription and you always have to come back. Always. Terrible.
November 2022 by Mya Squires
Black haired woman with nose piercing who is on the pharmacy is extremely rude! The attuned she gives to the customers that are coming in for prescriptions is terrible and I?m honestly surprised she even has a job! My partner came in asking for his prescription the other day and she belittled him and was rude the entire interaction. Definitely wouldn?t recommend this pharmacy at all.