March 2024 by Brenda May
OMG never experienced anything like it went in to buy 2 gold fish waited went to the counter to be ask gor the person working with the fish side of the store was askby the girl on the till how big is my tank how many fish had I felt I was being under investigation i told her she told to go back over by the fish someone will be there ASAP shop was empty waited 10 minutes a very young girl came ask me a load of questions I answered honestly telling her I had fish in my tank which is 2 ft by 4 ft she ask me how many gallons lol as if i new she went to speak with the manager came back told me I could not buy the goldfish because they needed to know how many gallons of water in my tank taking notice there must of been few dozen in there tank with a dead one floating think he needs his p45 I left not buying cat dog food treats much more never shop there again its crazy you think they would want custom obviously not
March 2024 by Jake
won't let me have a fish
February 2024 by Jayne Beddow
Staff are the best here
February 2024 by G H
30 minute wait to buy a fish on a Saturday in an empty shop absolutely ridiculous
February 2024 by joseph evans
Staff are so friendly here
February 2024 by Andrew Edwards
Manager Jason or should I call him Jesus as he thinks he js the son of God was a complete muppet as regards to buying fish,wouldn't sell a fish as I told him that the last lot I'd bought from there had died 3 weeks prior insisted I needed a water test but would not provide one himself from the store with dead fish in one tank.His customer service needs a lot to be desired very aggressive and combative towards customers in front of other customers and staff,I tried reporting this to head office but that's impossible the way its set up.Would recomend that if you want fish go somewhere else
January 2024 by Iesha Austin
Great customer service
January 2024 by Christopher Williams
Manager hasn't got a clue what he is talking about
December 2023 by Andrew Michael
Called in to collect some tablets for our doggo. Friendly, efficient staff as always. Had a quick look at the hamsters and Guinea Pigs on the way out.Easy parking right outside, excellent site.
December 2023 by Martin Kemp Antiques Ltd
Good choice of products, excellent dog grooming service and easy parking
December 2023 by Paul Smith
Terrible shop, went to get worming tablets , manager is constantly on lunch and not available. Sick of standing around waiting. Avoid.
December 2023 by Debbie Jones
Great pet shop and staff
December 2023 by Simpson
I had the best experience and service from a young assistant working the till. I didn?t get her name but she told me she was working 6am start and finishing early. She asked me if I wanted to download the Pets at Home app to receive 10% off my purchase and tbh I wasn?t going to bother, but she did it all for me! And was so friendly while she did it. I just felt as I left the shop that her extra thoughtful attitude and friendly manner really lifted my spirits and made me feel happy! Thank you x
November 2023 by Hugglescote Happy
Excellent service and great helpful staff, good range of products
November 2023 by Kim Williams
Very helpful and friendly staff, thanks for all your help today ?