December 2023 by Oparaocha Charles
I am writing this to let you know about the inhumane way I was treated at Asda Llandudno junction by the manager Martin Chard. I am a delivery driver for Just Eat and Uber and I often come to the store to pick orders.On this particular day Tuesday the 19th of December 2023 around 6pm I came to the store to pick an order which was given to me by one of the sales girls. I was about to leave when the manager started shouting at me from the back and drew everyones' attention that I have not paid for the item I was holding, which was a carton of bottle beer. I stopped and looked at him full of shame. He accosted me and accused me of stealing the item I was holding and requested for the receipt, I told him it was a delivery, I am a delivery driver, he barred me from leaving the door and kept shouting and acting very aggressive. I let him know I was given the item by his colleague, he seemed not to be listening to what I was saying.Few customers approached to calm the situation and he only screamed at me never to come to that store because he doesn't want to see me. He was never apologetic. I had to walk out on him with anger to deliver the item.I came back to clarify that I am not a thief and the sales girl who gave me the item kept apologising on his behalf. I asked to see the manager but he refused to see me.The entire experience was disrespectful and embarrassing for me and I didn't see the need for it as that same manager has seen me countless times and given me items to deliver. I am a customer as well and haven't had this happen to me there before.I would like for this issue to be addressed and dealt with.I refuse to be treated this way by this unprofessional and rude manager.
November 2023 by David Thomas
Only self serve tills, no human. Did not get Rewards as no instruction, was told afterwards what I should have done. No Spin to Win. Won't be back.
October 2023 by Erin!
It?s a pretty nice store, the staff have usually been very nice to me. ALTHOUGH, the sushi bar is terrible! It?s so nice and fresh but it?s all a waste because the rice is cooked like rice pudding? It doesn?t taste like rice it?s so sticky together? and it would be soo good if they would pls not overcook the rice or put less water? It?s also quite pricey but I wouldn?t mind if it tasted better Xx
July 2023 by Allan Wood
Get everything u need and friendly staff
July 2023 by Mel Lewis
I wish to send a massive thank you Paula from Llandudno Junction store for realising it was my bank card found in store, she saved me the hassle of having to report it lost she also calmed my panic down, thank you so much Paula I'm very grateful to you. ? Mel Lewis
June 2023 by George Downs
I mean it's more than good enough, just pretty small compared to every other Asda I've been to
Dreadful experience, I was made to feel like a thief. On a card only till a couple of things scanned, then one didn?t.I called over a member of staff who then proceeded to search my bag. I said it was the yogurt, apparently it was not put through there system not my fault atall. No apology by member of staff.Never go in that store again
April 2023 by Rushayde Mohammed
I recently had the pleasure of shopping at this supermarket, and I can confidently say that it is one of the best grocery stores I have ever visited. From the moment I walked in, I was greeted by friendly staff who were eager to help me find everything I needed. The store was immaculate, with clean floors and well-organized shelves that made it easy to navigate and find what I was looking for.One of the things I appreciated most about this supermarket was the wide variety of products available. They had a huge selection of fresh produce, meats, and seafood, as well as a great selection of international foods and specialty items. It was clear that the store takes great care to stock high-quality products, and everything I purchased was fresh and delicious.In addition to their fantastic selection, this supermarket also offered excellent customer service. The staff were knowledgeable about the products they carried and were happy to answer any questions I had. They also went out of their way to make sure I found everything I needed and that my shopping experience was enjoyable.Overall, I would highly recommend this supermarket to anyone looking for a great shopping experience. With their excellent selection, top-notch customer service, and clean and organised store, they truly deserve five stars!I?d like to give a special mention to David mason who was excellent at providing the help I needed to as a disabled customer he helped me all the way from start to finish and is an asset to the store his personality was incredible and he always went the extra mile!This man deserves an immediate rise and promotion.
April 2023 by Jason
I was in the area and needed to pop in to get a few items, really helpful lad called Dave, friendly helpful and all round credit to the store. He needs a promotion Asap. Big up that lad.
January 2023 by Mr Sloth
I'm not sure this shop is big enough to be classed as a supermarket. It was previously a Netto which got rebranded when Asda bought out the Netto business. It has most things you might need including some fresh fruit and veg as well as a bakery/pizza counter as a range of standard groceries. The staff in the daytime aren't the friendliest and in the evening the place seems to be staffed largely by kids who treat the place as a playground. Tesco is much better, but it's more of a walk from my house so Asda is more convenient for me, otherwise I'd go to Tesco every time.
January 2023 by Chris Williams
Always helpful and friendly staff. Well stocked shelves and you can get the majority (but not all) products that they sell in their Llandudno store. This store does not sell clothing
December 2022 by julie Moore-Williams
Awful customer service, and she told me she was a supervisor. I wanted to be in and out as Granddaughter due from school.All self service tills busy. When I noticed a lady being served on a normal till. Great( bad arthritis in both thumbs) painful picking up items.So I put my heavy basket down. And was told immediately, only self service available, well your here so that?s not so. She said I?m jumping off now, so I said , well I?d like you do mine as bad arthritis in my thumbs. She said no I?m getting off, I said but I want you to serve me. Another customer shouted over her , saying she had already asked!!! So I asked for a supervisor, she told me she was one ( red hair, 30?) still refused, so I walked out saying I don?t my shopping then. !!!What sort of customer service is this??? Not what I expect from any Asda employee. Went elsewhere for my shopping. I used Asda 3/4 times per week. Tried to ring to complain, that was a machine.?In response Chris, yes it was Friday 18th Nov 3pm, she had long red/ginger hair. Age 20 plus.
December 2022 by Gaynor Brownson
Thank you to staff at this store for your donations towards our children's Xmas parties well done
October 2022 by Wyn Jones
Only the self checkout working this evening and shown which one to use, I can see which one is not in use so no need for staff to tell me, and when you want staff they are usually talking amongst each other, and made I was a nuisance . Tried to use my blue light card but told no as I couldn't show proof of my name. Asda you seriously need to have a word with your staff. Rant over.
October 2022 by Mark Stephenson
Not as good as Llandudno store. More suited towards self service tills. Only 1 staffed till (cigarette counter) staff never look happy either everything seems too much trouble Not as good selection as Llandudno either. Personally I prefer Llandudno store.
