July 2023 by Stephane Arfaras
Working there. Head office not a branch.
July 2022 by Stephen Dolan
It's been my bank for over 30years
November 2021 by Clive Almond
Good branch but why is it closed on Saturdays? Some of us start work before banks open, finish work without time to get to them (TSBs are thin on the ground and not just around the corner). Stops me visiting Cwmbran on a Saturday if I need to go there
October 2021 by Thomas Conoly
very helpful
July 2021 by Chris Powell
Shocking cashier service
August 2018 by Zoe Williams
Horrific customer service! Asked a cashier to print some bank statements for a mortgage application and all I got was a sour face and attitude. Iâ??ve never known a cashier to be so rude and make such a fuss over a simple request. Other banks and TSB branches have been happy to help but this branch was awful.
January 2018 by Kate Williams
So funny seeing people whine about this bank, I've been a loyal customer since I was 16 and haven't had a problem with them.
September 2017 by Kat Williams
So funny seeing people whine about this bank, I've been a loyal customer since I was 16 and haven't had a problem with them.
April 2017 by Kitty Kat Williams
So funny seeing people whine about this bank, I've been a loyal customer since I was 16 and haven't had a problem with them.
February 2017 by Jodie Watkins
I went into this branch early this morning to hand in a lot of change for a charity we raised it was all counted put in bags with amounts written. However the staff here said I have to count them down to £5 there was over £200 in there! They put me on a desk with bags and a money counter said they couldn't help me even tho there was no customers in the bank! They then heard me tell my husband that I was going to make a complaint in regards to the service I was in there nearly an hour condensing it all down. Then someone came over to me asked if I needed help I laughed and said no I'm nearly done now but then she said to me the pennies I put into small bags said they had to be a £1 and they were over so we had to go through them all again absolutely disgusting service won't be going back there again!!
June 2016 by Rhys Davies
Decent
March 2016 by Andre Farinha
Crazy staff will lie to you right, left and centre. My mate had a savings account with over £6000 balance, he wanted to get the money out and was told they needed proof even knowing he had his ID card and passport, we were then told to get a letter support his address wich we did but then we got told off and this time saying we needed a official bank statement so we got a bank statement and we were still refused we were told that has to be stamped by the bank and it had a last transaction a month ago so we went and had it stamped by the branch and went back to tsb to this time being told they couldn't no longer do nothing, it was a joke and I had to cover nearly 60 miles to get this sorted, funny enough I went to the Newport branch with same paper work and we were served right away without a problem and funny enough branch in Cardiff, Clive Street tried to be funny and full of excuses also, it just proves this bank is lacking customer services or they don't like paying customers their own savings and make them go thru hell nevar to get their money. I can't imagine if a person wants £30k the bank cry and refuse it. Wrong system and useless.