January 2024 by Keigan Ayling
I understand the collection service is free, but I would have rather paid and got a better experience.Arranged for them to collect a sofa and mattress. Did not receive the call 30 mins before. Answered the phone to a man saying he was outside when he wasn't then trying to explain where we were located, only to realise these men don't understand as they don't speak English. I then had to chase them down the street and wave them down. We are located in a town centre, so trying to explain how to get to the property was not easy. I had to lead the man to the front door then to the road entrance. Once finally inside they would not take the mattress as it has a tiny stain (I have seen much worse in the store) and one man carried the sofa by himself, scratching the hallway wall in the process.
January 2024 by Benjamin Handy
Some great stuff here at a really good price!
September 2023 by Helen Steele
Spoke to a Volunteer who clearly was unsure about everything. Left after leaving my mobile & name for the manager to call when back from her lunchbreak but a call never came - disappointing as we were after a bed & dining table with chairs. Ended up going to the Range who were extremely helpful. Prices at the BHF were also very steep in the Cwmbran store and was unable to negotiate. Seeing as though most of their stuff is donated, you would assume prices were flexible - a Sale is a Sale and its money in the coffers after all.......
April 2023 by Mrs Allison teague
This shop is amazing
March 2023 by D J
Recently used this store to clear my late mothers house. A 2 bedroom house cost £750 to empty. They employed a third party company to carry out the work, MGG Logistics. They arrived in a van branded MGG and wearing BHF uniforms. During the removal the damaged the stairs banister and smashed a door to the point the frame And hinges were beyond repair. When I spoke to the shop About it I was told to contact MGG as it was nothing to do with them. The issue is MGG are a dissolved company that should not be trading. They had no insurance but asked me in writing to make a claim against a different company. Obviously this would be fraud so I couldn?t do it. Following discussion with BHF who admitted that they were still paying a dissolved company and just prior to court action being taken they settled paying compensation for the damage CausedWhile BHF in general may do excellent work I feel that this particular branch is doing something a bit underhanded.All of this is either in writing by text or email and all the details passed to companies house and hmrc.Sadly I can?t reply to the response below. I find the reply from the feed Team sums up the running of BHF.As I already said compensation had already been paid by BHF for the damage caused by their subcontractors.This was arranged by the feedback team and in their response they seem to claim no knowledge and ask for more details.
March 2023 by Martin Hamlin
Good place to furnish a rental. Reasonable quality if you choose wisely. Affordable furniture. It?s good
March 2023 by perry attwell
A little pricey
August 2022 by kevin barber
I would like to congratulate the Manageress on her abilities, she has managed to reach a very high standard of : Rudeness : Poor communication skills : Passing the Buck : upsetting a member of staff, who clearly had learning difficulties.She ( Michelle is her name ) accused me of being rude, but I was simply complaining about being sold a soiled mattress. I had been led to believe was new. I will never go there again while she is employed there. Kevin Barber .
August 2022 by Jonathan Jerrett
Great service from staff at reasonable prices and fast cheap delivery 5*
November 2021 by Gail Brookman
Not bad
August 2021 by Sarah Cotterell
Manager had no time for me, said I couldn't have a refund without my receipt, then gave me a refund she's was very rude
November 2020 by Joshua Morgan
Very good
