December 2023 by Monique
My 17 year old Daughter had very bad customer service , I complained and received below ....No Voucher sent , sent a reminder just blanked , they really don't care about customer service or who they hire/train. ( see below)Further to your comments. I would like to take this opportunity to thank you for bringing this matter to my attention and apologies on behalf of Spin Restaurants for the service you received during your visit to our Subway store at City Road, Cardiff and assure you that I will address the issues raised with the Restaurant Manager.Spin Restaurants strives to maintain the highest possible standards of customer service at our Subway stores and I am sorry that we have clearly fallen short of those standards on this occasion.Please rest assured that every customer complaint is openly received, as it is only through feedback that we can address any shortfalls in our standards of service.I would like to offer your daughter a voucher to use at you own convenience. Please email your address to me and I will send it in the post.Once again, thank you for bringing this matter to my attention, and please do not hesitate to contact me again should the need arise.Yours sincerelyReggie Al-HaddiOperations ManagerNo voucher sent and e-mail just ignored , well done Reggie Al-Haddi you standard reply e-mails are the best.
August 2023 by Cameron Scott
The vibe is off and not as good as the other surrounding Subways. Literally never had any issues in any other Subways in my life but the staff here make you feel like you?re interrupting them when you walk in and get funny with you for just asking them to cut your footlong in half, which they refused to do because the knife was already washed. At 8:30pm. Weird, awkward experiences every visit. I wish this wasn?t the closest Subway to me but I might just go to Station Terrace one instead from now on cause the staff are nice there and the vibe is right.
June 2023 by Jack Rabbit
Removed chicken teriyaki from the menu, and you can no longer "make your own" you have to choose one of there stingey recipes.
June 2023 by Naveen Vidyadharan
It's a subway. Best place to grab a sandwich. They have a few varieties you can try. The place is tidy and it's less crowded most of the days. There is a sitting area where you can enjoy your sandwich. There is a parking available near the parade. Good service and would recommend this place.
May 2023 by Faizan Mohammad
Rude employee, lost my appetite by his insults. If you are not in a mood to do customer service close the store for that shift.
April 2023 by Vicious_Sid79
Was in on a rainy Sunday night. Girl serving me was courteous and made a great sub. Was pleased with the portion size as in some Subways they skimp on the fillers. Sisnt hurt she was pretty and smiled.Vegetarian options: They are there. Isn't that enough?
February 2023 by Preeti Belani
The staff makes Subway sandwiches as if they're being held at gunpoint. Why would I want Subways made by dead souls.
February 2023 by Shanthiyaa Vigneswaran
The guy working there clearly didn't care about anything. He just wanted me out of the store so he could continue being on his phone. The sandwich was just slapped together... I couldn't even hold it properly to eat
February 2023 by Aravind Anil
Subway located right when you enter the City Road.Nothing special about this outlet - just felt like any other Subways - except that it wasn?t crowded at all the time we went in to dine.Tried the subs - Chicken Tikka, Chicken Teriyaki and Nachos Chicken, which were decent. It was a clean and well maintained place.???????? ambience?????? customer service???????? food?????? value for money
October 2022 by A RA
I went yesterday to order a sandwich. The staff totally rude, didnt serve me what I ordered. I will not go again because of the server
August 2022 by Owen Barry
Didn't like it tasted dry and stale
May 2022 by SRI GANESH KUMAR M
I visited this place yesterday and today !! Food was good but the customer service was so bad !! All time the staffs are on their phone !! They don?t even greet the customers !!! So pathetic !! For the food I?ll give full stars !! But for the customer service definitely it?s a Zero.
April 2022 by Sammynatalia Terry
Went to get subway at 9:30pm. Both online and on the door it said they shut at 10pm.so, we walked in and the man said they were closed. It was 9:35pm at this point and I pointed out that it didn't close at 10pm. We then headed to the shop next door to come out and see a delivery guy in there clearly picking up food which the guy was making. If your store says you don't close at 10pm, that means you don't start closing your store until 10pm. Completely unacceptable. This was on City Road.
April 2022 by Antonios Mouchtidiotis
Very slow, amateur and rude stuff. Food is not something special... Don't spend your money and your time
April 2022 by Sammy Terry
Went to get subway at 9:30pm. Both online and on the door it said they shut at 10pm.so, we walked in and the man said they were closed. It was 9:35pm at this point and I pointed out that it didn't close at 10pm. We then headed to the shop next door to come out and see a delivery guy in there clearly picking up food which the guy was making. If your store says you don't close at 10pm, that means you don't start closing your store until 10pm. Completely unacceptable. This was on City Road.
