January 2024 by Cheryl Flowers
Love to shop here every toy you need prices are always great bargains to be found once inside you will become a child again toys Galore from dolls to games to PCs to skateboards and sit on trucks it's a fantastic place for children to pick what they want
January 2024 by Graham Scutt
Absolutely disgusting customer service from the manager who doesn?t know basic consumer rights. Will not shop here ever again.
December 2023 by Kate Thomas
Amazing experience at the Cardiff store tonight. Myself and my partner walked into the shop with not a clue what to get our son for Christmas - met Dennis at the desk and he spent the time and effort showing us around and suggesting toys that he may like! Safe to say we came out very happy customers with a trolley full of gifts. Amazing customer service from Dennis can?t thank him enough!!!
December 2023 by David Williams
Travelled from Newport to Cardiff as couldn't find what I needed in the Newport store. So pleased with the amazing service I received from start to finish, when I entered the store I was meet by Robert who's customer services was fantastic he helped me find everything I needed, also helped getting me served very quickly. Great service Robert thank you ?
December 2023 by Nicola Cross
Busy store, queues everywhere. Jobsworth making people queue and present photo ID upon collecting items from store. No customer service and moody staff member.No warning ID was required sdo had to re queue twice, faced with the same grumpy staff member.No other store does this why is Smyths so awkward.
October 2023 by Jason Mylan
The staff was not helpful at allThe way the staff talked down to me I was like ??But I bought the toy anyways as my son wanted itGot home and ihad to take it back after being on it 1 day it was the front wheel it wouldn't tighten up and now refusing to take it back as it's been out
September 2023 by Tim Ross-Smith
Fantastic experience, with genuinely superb service from Shane, who dealt with multiple requests that involved ladders at various places in the shop without a single moan! Thanks Shane
August 2023 by Christopher Shepherd
I've tried ringing the leckwith store in cardiff now for 2 days as I'm busy with work and I haven't got the time until the weekend to go down there,they will not answer the phone?so if your ever trying to ring smyths with a faulty item then don't bother because there totally useless at answering the phone?
August 2023 by Alex Hardwick
Horrible experience with the cardiff store the staff on the help desk spoke with an attitude to my partner and I in front of others customers and had to the cheek to treat us as if we didn't have a clue with technology when it was actually they didn't know what they were talking about with the item I was returning. I mean could train Monkey's to do the job better. DON'T BUY ANYTHING ELECTRICAL FROM THEM. They do not uphold Trading Standards return policy they do their own thing ??.
July 2023 by Layla Ali
Bought a baby cot bed for my 2 year old, came home and full of bed bugs!!!!!. I tried to go to the store but being gaslighted into questioning whether it?s from the bed or not. Manager refuses to see me, absolutely disgusting!!!!!!
May 2023 by Simon Kentfield
I have been to Smyths Toy Superstore Cardiff, on a few occasions to purchase a number of items. There is a Sercurity Guard called Shane, that always goes out of his way to help. He always goes above and beyond, he is the most helpful employee that any store could have.I made a point of bringing it too the managers attention, in which he totally agreed with myself. He also informed me that, because Shane is not an employee of the store, and employed through a 3rd party, they nearly lost his services. What a massive lose this would be to the store. I would recommend that this store (Cardiff) employs Shane as soon as possible and promote him to a supervisors roll.My girlfriend and myself watched him helping other staff with their tasks even after helping us. He is a true gentleman and a super asset to your company. Please review Shane's position in your Cardiff Store (Promotion).
April 2023 by anne ashman
What a load of rubbish the dinosaur pop up tent is. Very difficult to pack away - in fact almost impossible the instructions are not very clear. Wouldn't let me post this if I didn't give it one star. Don't buy it
January 2023 by Brian Selby (Redneck)
Just an update, given a shopping list, no idea where to find anything so asked an assistant who then became my personal assistant, they couldn't be more helpful, my list fulfilled in a moment, the hardest part was paying.Good price but oh so many toys, good if the kiddywinks give you a hint.
January 2023 by Liam Stone
Will never be shopping at shop again as I had brought a Christmas toy mr. Frosty maker and it was broken would not make ice .went to take it back and they said no to refund as it been open utter joke ?
December 2022 by Callum Ogw
The staff are amazing traveled 45 minutes to look for a squishy poo toy they were looking for ages and then a lovely woman called rowa not sure how you spell or pronounce the name but but she is a very nice staff member she was on her hands and knees looking for it and manage to find one luckily so I just wanted to say a big thank you to all the staff for being really helpful I'll definitely be coming back again
