April 2023 by Willow Norman
Visited this branch of Nat West on a busy Saturday morning. I had a problem with my debit card which had been blocked from making online purchases. The service and support I received from the moment I walked in was amazing, I was so impressed by how friendly, knowledgeable and efficient the member of staff, Rhys, was. It was all sorted in 10 minutes and he took the time to help me get the app working on my new phone too. Thank you so much for outstanding customer service!
August 2022 by Clive Almond
Since RBS informed me that my nearest branch is conveniently in Birmingham I have been left with Nat West to deal with. Went in Saturday as I needed over £300 pound and was told that there was no Saturday counter service but could get £250 from their machine. This is actually £50 less from the street machines so how useless is that!! Told to come back in the week - when I am miles away in work and their opening hours are 9.30 to 15:30!! Place was smelly and some undesirable was slumped on one of the sofas in the area. Won't be able to rush back even if I wanted to!
June 2022 by Chris Hayes
Staff always helpful, branch convenient for transport links and close to the major shops. Plenty of cash point machine's available both inside and out.
February 2022 by Jacques T.
We are not blaming the employee personally but here is what we would call one of the most ridiculous examples of post-brexit "customer service".We needed small bank notes like 5 or 10 for handing out "red envelopes" which is a tradition at Chinese New Year. So we took cash from the ATM outside of the building. We could not choose which bank notes unlike many ATM's in the EU allow you to do. Sure enough only £20 notes came out. So we went inside asking to swap the £20 notes that we just took from THEIR bank, for which they charged us, for £10 notes.They refused, because we are not NatWest customers. I also could not use my credit card inside the bank to get £10 notes, because an ABN AMRO credit card is not a NatWest credit card. In other words... Master Card accepted here, but only for the 0.001% or less people in the world who are a NatWest customer.WHAT ARE YOU TALKING ABOUT NATWEST? WE PAY FOR THE PRIVILEGE TO TAKE MONEY FROM YOUR ATM AND THEN WE ARE NOT NATWEST CUSTOMERS??? JUST BECAUSE WE WERE USING OUR DUTCH BANK CARD? SO, ARE YOU GOING TO REFUND US THE CONVERSION AND ATM CHARGES???Then the gentlemen told us tto go to Western Union toswap valid £20 notes for £ 10 notes but he refused to tell us where a Western Union office is. Just Google it, was what he said...
September 2021 by Autumnblueskies
Good customer service, not too long a wait either. Staff are helpful and knowledgable. Branch is pretty big with ample seating, and lots of separate offices for more private advice. Mortgage team helpful.
July 2021 by Daniely Sabrina Navaratnarajah
My card was blocked without communication from the bank...I am trying to pay my bills and buy things for Christmas and I can't. I contacted the bank and they told me that I was vitim of fraud. This is a disgusting situation. This is a terrible Bank service. Not support...nothing.
July 2021 by Ian higgins
Genuinley avoid at all costs, absolutely no customer service with both personal and business banking and they deliberately go out if their way to make everything as hard as possible. Absolutely horrendous experience banking with these.
July 2021 by Andrew David Kearle
The most difficult customer care I have ever had to deal with, tried explaining that the bank sent my confirmation last nite when I tried to purchase something to a old phone 2 years old don't no why because they have often used my newest number, cut long story short I have.naw got to take time of work to go to bank with I'd when I have proved who I am on phone to them twice naw with numerous questions, witch is fair enough they doing there job,and most recent conversations with bank staff was they can't disguise the case with me, like I was a criminal, going to cost me a days pay to take I'd to bank when they messed up using old number when we been using this number for years,oh ye and I've naw lost out on the item I wanted to bye ha,well I knaw feel better getting that of my chest let's go book day of for natwest, have a good day all
November 2020 by Ben Kennedy
I came in to the bank to withdraw some Euros, however at the end of my transaction I requested to update one of my savings account. I was seen within 5 minutes by a senior savings account adviser despite not having booked an appointment.Tabitha was extremely efficient, we resolved about 3 years of my bank admin in under 30 minutes. I got the products I wanted and was very satisfied with the customer service. I would highly recommend Tabitha and this Natwest Cardiff Branch. Reminded me why I've been a Natwest customer for 14 years.
July 2019 by Alex Taylor
Staffing slashed in every branch. Staff rude and obstructive. Toral branchwide denial of waiting times being an hour now being an issue.
March 2019 by Robert Gold
Wait time in branch is unacceptable. It seems that the how and where they offer services is designed to make it so you don't want to go in and do everything online instead. I used to champion NatWest as a bank but it the last year have grown more and more dissatisfied.
March 2019 by Jimmy Willz
Had a long wait but when I got seen to I realised the cashier was actually blind or almost blind. I personally was amazed by how she could do her job so well. Using a special keyboard, she dealt with the matter as any other worker would. Natwest deserve a pat on the back for for helping this lady live a normal working life. Its a shame more work places don't do the same. I take my hat off to the young lady who served me very inspirational and i wish her the best with her future career with the bank
February 2019 by Stephen G
i complained about my bank statement been order since 12/1 but now not even arrived, till i chat with the Natwest service i been responded that it the driver not able to find my building, i now even had had to print of the internet my self as time constraint, came to branch for stamp as it not official bank stationary, which was a night mare as the bank denying stamp on every pages of the statement and told that i wasting every time?
January 2019 by Bilal Aslam-Pervez
Emily was great at opening an account for us! Thank you!!
December 2018 by Dave Williamson
My card was blocked - without communication from the bank - as they thought I was a vitim of fraud. I went into this branch to try and establish why my card wasn't working, they contacted the fraud team who confirmed why my card had been blocked and stated the issue was now resolved. It wasn't and even after phoning up the fraud team myself two days later, I couldn't get it resolved. I returned to the branch four days after my initial visit and was issued with a new PIN number & card which finally resolved the situation.
