February 2024 by James Valentine
Today I was helped by a staff member called Hope who went above and beyond to help with my enquiry. Not once did she try to force a sale, or brush me off, she listened, offered advice and was very professional, helpful and sweet. I am a frequent shopper at the this branch and the professional nature of ALL the staff makes it a pleasurable experience every time. And I DID go and wax my eyebrows after , and it did make a difference!
October 2023 by lucy hulme
On a little holiday to Cardiff from cornwall and while looking around noticed the store! I?ve never seen a morphe store and as a fan of the makeup I gasped and dragged my boyfriend in with me simply for a mooch and one of the ladies came up to me and was very polite, friendly and all of them just kept a lovely rapport with me. She introduced me to a pretty good promo which included a free lipstick which I ended up doing and was chuffed with my purchases! I used to work in selling like this so I know what their aims probably are and they do it well without coming on too strong I had a great time in store i wish I lived closer !
August 2023 by Chloe Krol
My first time going into the store was slightly disappointing, as I have a huge passion for makeup and have been familiar with Morphe for years, however never got the opportunity to go into a store. I wasn?t greeted or spoken to whatsoever and even at the cash desk had minimal interaction or enthusiasm from staff. BUT, upon my second return to look for a lipstick to go with my new lipliner, I was greeted, welcomed and utterly made to feel at home by Amber!! She mentioned she was one of the educators for the brand, and this was not actually her store- I?m assuming she was there on a visit etc. Amber was so inquisitive and oozed enthusiasm, she was knowledgeable about the brand and all they had to offer- and instantly knew what shade of lipstick I was after. Amber seated me and even tried a few of the products on me! Her passion for the brand, and customer service overall shon through, and ultimately I purchased more than what I?d intend (with pleasure). With so many competitors within the cosmetics industry, for me, working in fashion retail myself- customer service is absolutely key, and my perspective of Morphe, from the quality of the products to the brands entire ethos was positively shifted after this interaction. Thanks Amber! :)
August 2023 by Ella Moseley
Staff was really helpful, specifically a lovely women, Mahira. She had a conversation with me the whole time she was helping and she really knew the products and what was right for me, overall extremely pleasant and helpful throughout.
July 2023 by Charlene Hughes
Had my makeup done by one of the girls in the cardiff store on 28/07, I didn?t catch her name unfortunately but she was so lovely! Nothing was too much for her, so polite and gave amazing recommendations. She really knew about the products she was recommending and was able to give thorough information regarding them. My makeup looked amazing and stayed on perfectly all night, it was a very last minute decision but SO glad I got it done!
October 2022 by christian walker
Great Service from Joe who made my wife feel very special and loved... Which made her confident in buying a lot more than she was expecting
October 2022 by P Ocampo
I had a bridal mua job in cardiff this Saturday, I had a little time to spare to wander around and to my surprise they have a morphe store as normally my local store would be in London.Anyway, by far was the best morphe store I have been to.Super friendly staff and helpful too. They were not the kind of staff that looks at you from head to toe if you know makeup or not. Full of smiles and willing to help.They saw me balancing a lot of stuff for my kit when they followed me to give a basket. Will be back again for a visit when I?m in cardiff again:)Definitely a 5??
October 2022 by Amber Ormesher
Just been to the store and had the best experience thanks to Joe! Went in for just a ?look? at some contouring items and Joe took the time to explain lots of products to us, did lots of colour matching and gave us advice on the best products for us. Left with a ton of new products that I?m excited to try. Thanks to Joe and the Morphe team for a wonderful visit!
October 2022 by Lauren H
I visited the Morphe shop in St David's in Cardiff today, and I'm so glad I did! I was greeted by a lovely young guy, who I think was named Joe. I was a little unsure of what to choose for myself but Joe immediately knew what would suit my paler complexion; helping me choose a blusher, lip liner and lipstick to go with a palette I had already selected. He showed me a lip oil I had never seen before to change my lip look from matt to shiny, and spent the time to show me how the products looked together and how the blusher etc looked on me. He was so friendly and complimentary and made an old gal feel great! Every store needs a Joe!
October 2022 by Miss Morgan
Amazing!!!Everything was there I could possibly want.Staff very friendly and helpful. And a sale on too.Would recommend the lucky charms pallet, the lip scrub and James Charles pallet. Great value and exceptional service.
October 2021 by Kathryn Hickey
Popped in today, what a beautiful shop, with stunning helpful staff. I am a older lady but felt so welcome, the staff have so much knowledge. If you are in Cardiff you must visit. ?
October 2021 by Cyndi Mac
A loverly shop. Beautiful sparkly make up. And the staff were amazing. The gentleman on the check out was fabulous.
October 2021 by Natalie Wang
Really enjoyed the visit.Would recommend this store.
October 2021 by Minjae Kim
Amazing friendly staff
October 2021 by Amy H
Very friendly and enthusiastic male sales assistant who helped me pick an eyeliner today and create my Morphe account to get rewards (didn?t catch his name) was really helpful, professional and kind. Store was very clean and well organised.Thank you, will be back!
