March 2023 by Mathew Donnelly
Rhi served us today in the Cardiff store and was amazing! Helped us decide what was best for our little girls nursery and are really grateful for her honest advice. Would recommend
March 2023 by A W
Libby was nice and helpful. A well laid out shop.
February 2023 by Charlea Husher
Highly recommend a visit to the Cardiff store! We went today looking for a new stroller and walked out an hour later happy with our purchase. The staff were amazing, so kind and helpful. I wish I?d caught names now to thank them specifically
February 2023 by Mandy Canning
Visited Cardiff store to purchase a moses basket for a friend, a young lady named Rhi was so helpful,helped pick matching blankets etc...left the store really pleased with my purchase and Rhi's customer service, I would definitely recommend to anyone.
November 2022 by Piety Stall
Excellent service from Rihanna, great help in finding a pushchair nothing was too much trouble -
October 2022 by Mark Hennen
Beware return of prams!We recently bought a Joie pushchair, as our little one is getting too big for her existing pram. After taking it for a walk, I noticed that the pram handle (which is not adjustable on this model) was too low, and I was having to stoop down to push it (I am not tall at 5?9). Worse, I couldn?t walk normally as I would kick the back wheels. That evening I was suffering a lot of back and hip pain from the experience, and realised this is not the right pushchair for me. I tried to return it today and was met with no empathy, and very poor customer service. Both the assistant and manager refused a refund, as the wheels showed sign of use (barely). Well of course, it didn?t give me a back ache just looking at it! I was asked did I try it round the store, again my back isn?t so bad that it collapses after a 5m push backwards and forwards. There was no offer of an exchange, or any advice given at all, just that?s your problem now. Very poor from a trusted brand. I will be making a complaint to head office.Be warned anyone buying a pram, refunds do not apply to you.
August 2022 by Anna Morris
At a recent visit I found the staff to be extremely helpful with excellent knowledge of their products.
July 2022 by Laurie Pitt
This is a positive review on behalf of my girlfriend, who received excellent customer service from Nadine at the Leckwith branch.
February 2022 by Elisabeth Wood
Such a nice experience in Mamas & Papas Leckwith today, we came in to look at some prams. The shop is clean and spacious. The sales assistant Fran was really helpful and knew so much about the prams we were looking at, demonstrated how to use them clearly, and was all around very friendly & encouraged all the family (my parents) to try out the pram/car seat which was lovely! Very pleased about our experience and excited for our pram to arrive :) Thank you!
February 2022 by Sian Dugdale
No quibble exchange or refund I do not think so !!! Appalling, item for exchange in original packaging with receipt, advised "most people Google or utube the items before purchase!! still waiting for a manager to call me given customer care number closed on Sunday!! I have shopped in the cardiff store, for all my grandchildren from clothes to full nursery furniture to be treated in this way is unbelievable will be taking my complaint to trading standards.
January 2022 by Andy Murtagh
Knowledgeable, helpful, kind and friendly staff who couldn't do enough for us. A great overall experience.
December 2021 by Luqman Saddique
Spoke to Justin here as we were after some advise on our first Pram and Car seat. Honest, genuine advice, very knowledgeable. Booked an appt to go back in 2 weeks ready for our first new born!
August 2021 by Richie Johnson
We visited Mamas & Papas Cardiff on the 26/9/20 for a personal shopping experience. We found booking this online to be really easy and straightforward. Danielle R was excellent, not pushy, very knowledgeable and really took her time to ensure that we understood everything. Having our first baby buying prams, car seats, cots etc has proven to be a complete minefield but she really did help us decided what would be best and helped us leave feeling a lot more clued up. Will definitely return! Highly recommend, thanks Danielle R. Mr & Mrs Johnson
September 2020 by PAMELA MOLDEN
Mamas & Papas is a beautiful shop with all you would need for Baby onwards. I used the click and collect shopping on line and then went into shop to collect my items. When they were ready they send an email for me to collect. I also had time to look around the shop when I was there. Lovely clothes and equipment for baby and toddlers. Staff were very helpful. I was very pleased with the items I bought, well made and good quality.
September 2020 by TheFerret8
Excellent staff who were more than happy to spend time going over products with you. We had driven nearly 2 hours to get to the store as it is the closest full store to us. We will make the trip back to the store as it was completely worth it
