February 2024 by Antonio Mari
Very busy gym i mean sometimes you just struggle to walk from one side to another especially in the evening time on Mondays. Not the best equipment but it's ok. Sometimes there is could be 4 machines broken and average time to fix it is 1 week. Friendly staff though they are good guys. Plus there is no cheapest options if u wanna go just gym by yourself. U r also paying for different activities( all included in monthly payments)
December 2023 by Sharad P Jayaraj
They need to fix the lift, otherwise gym facilities and sauna are pretty good.
December 2023 by Hanan Anezi
They have been saying for four months that they will repair the lift soon and nothing has actually happened?????????? They take our money and then there is no full service! By the way, I suffer from problems with my back and knees, use the stairs for 3 floors has made me unable to commit to exercises because of the pain I experienced from going up and down these floors. My joints have been destroyed because of your negligence.
November 2023 by Becky Hawthorne
Visited today and was greeted and helped by many helpful staff. Very happy with the service I received.
November 2023 by Wasif Zaidi
Very clean and easy to join. I use Gym in night time, there should be one person for security.
September 2023 by MAMAbear127
Clean gym, reasonable facilities but massive shame about the lifts. I visited back in March and 1 lift was out of order then I visited this week to find the second lift doesn't work either. As a person that struggles with stairs due to a hip problem, climbing 65 stairs before a workout is outrageous. And don't tell me to ask the gym manager / staff cuz they just said they've no idea when it'll be fixed due to it "being a big job"... just fix the damn things.
September 2023 by Hannah Baird
Not quite as nice as the Llanishen or Newport gym, but I imagine that's mainly due to increased foot traffic. Could do with fixing the lifts and the bike racks.
August 2023 by Toothless-Grizzly
Recently visited and quality has gone off a cliff, not just downhill.Good - relatively clean, Wi-Fi (if it?s working)Bad- the maintenance of the the equipment is nonexistent. 1- calf extension seat is loose and rocks side to side. 2- the leg curl is loose and the spring mechanism no longer functions correctly and you must insert it yourself into a hole that you cannot see! 3- prone leg curl loose. 4- leg press plate moves around when trying use. 5- a lot of the equipment either squeaks or screeches ( all leg equipment, cable flies, treadmills and bikes amongst a whole lot of other machines. 6- sometimes half the cardio machines are turned off. 7- to top all this off, you are only allowed to enter once a day. Whilst in many other gyms you are allowed to enter and leave an unlimited amount of times. So that means if you split your cardio and weight training into two sessions at different times you cannot do that here. 8- the grips on the equipment aren?t even correctly put on!And for them to have the audacity to up the price to £23 is ridiculous. I hope they take this review seriously and hire the correct people to repair the loose and squeaky equipment or at least replace them, considering the amount of money they charge each person for the use of these run down equipment
July 2023 by Christopher Binding
No WiFi.. hard to get in and out ..loads equipment takes weeks get fixed .. music needs to be updated more often...loads people leave big weights on the equipment you put them on take them off.... going down hill ? sadly
July 2023 by T B
Worst customer service for a gym, can never get a membership cancellation complete in time only for your money to be taken again, basically a scam if you don?t cancel in time. if you?re not even living in the area and you tell them they tell you ?you will still be able to use the gym from your payment? and they don?t even accommodate for your situation and say that?s perfectly fine we won?t take a payment from you.
July 2023 by Luka Zec
Bad: No signal or wifi, dumbbells all mixed up and some equipment doesn't workgood: its clean and it has a good amount of stuff and space.
June 2023 by Jingyi Xu (Elaine)
It?s a lovely gym with good facilities. However how gym manager?s poor professionalism and low efficiency 100% gave me a very BAD experience. She is 100% unqualified and non capable of being a manager to solve customer issues which reflects the weak problem solving skills and terrible communication skills to manage customer expectations.I doubt it?s a RACIST experience and told manager but no one took it seriously. The manager kept saying sorry not to disclose any information sorry I?ll let you know. They didn?t ask my details until I said how could you contact without my details? I made it clear I wish to be contacted and informed the updated situation before 25.03.22 HOWEVER no one messaged/emailed/phoned me.UpdateIt?s been a year and obviously they don?t take customer experience seriously. Hope you don?t come across bad experience otherwise your issues would never be fixed. This is because the manager is useless.
May 2023 by Steve Evans
Really decent gym, great value for money. Always clean. Decent sauna Can be busy but plan your work out ????? can?t fault a place for being busy can you?
March 2023 by Sandy Karagianni
Much better compared to other gyms in town, especially in value for money. The gym is spacious, with a lot of space for free weights. Lots of classes included plus a sauna. My only complaint is that there is usually a queue for the equipment, especially for the legs.
March 2023 by Alistair Koolman
Was told it was relatively quiet when I went, and sometimes they have 3×the people..Too many people for me (90% students)All the lockers were fullSaunas are tinyAir con so dry I picked up a sinus infectionAlso.. It seems like a bit of a weird choice to me, but JD Gyms only let you enter & exit the building once per day with your code. If you want to go back in for something (say you left something behind), you have to buzz for a member of staff.. good luck if you go when the gym isn't staffed.
