October 2023 by Jd Brand
Came in yesterday with my friends, one girl next to the doors, (blonde hair pink top grey trousers) bad attitude, dirty looks, acting like you're the queen of the world..? Please get some clothes on too no one wants to see staff like that when you walk into the shop its disgusting ?
October 2023 by Mayyar Derbas
first and foremost, the staff isn?t helpful at all. i waited over 15 minutes to try on converse. this is the most basic shoe there is, if there isn?t a size available i completely understand- the issue is that the staff didn?t tell me. i just walked out. this leads me to the second point, the music is so disorienting, it?s so incredibly loud and i get that this is a business tactic where they blast music so you don?t think how overly priced everything is but it truly bothers me. if you can handle it, by all means go but don?t expect anyone to help you.
October 2023 by Kieran Johanson
Been calling this store from 6pm on the 2nd and again after they opened on the 3rd but no one seems to answer this is a serious matter yet the manager feels that answering calls isn?t important I have called over 23 times today and no answer what a disgrace.
September 2023 by michelle seaford
Helpful staff, good selection of sports gear/ trainers
August 2023 by Rebecca Stainton
Its a good shop things layed out nicely
July 2023 by B.B Bbs
Ok ..the music to loud and it really makes ppl not wanting to stay much
May 2023 by Google user
Nice to see Blue light cards / Student ID accepted. However very long quite as only 1 till open, took a few mins to get more ppl on the tills, staff just watching. Also fitting rooms without any hooks to hang up your clothes?? Very strange
May 2023 by David hale
Nice to see Blue light cards / Student ID accepted. However very long quite as only 1 till open, took a few mins to get more ppl on the tills, staff just watching. Also fitting rooms without any hooks to hang up your clothes?? Very strange
May 2023 by Sameer khan
Really not good staff.some of them is very good.but who come to serve me he don't have any clue what the hell he is doing.untrained staff.i like the store but staff not good.not all staff.only one bad fish make bad name for others.
April 2023 by David Morgan
OK. Great range of stuff but service is next to abismal. In queue and got beckoned to till with a head jesture by female member and then when served by young man... Not even a thank you or goodbye. Shame, as front staff on door were great.
April 2023 by Diane Broughton
Recently ordered womens sweatshirt via cardiff shop, staff all went above and beyond to assist and a very speedy delivery. Many thanks
February 2023 by The Voice Land
Some staff members are awesome, and some are just crazy for no reason.
February 2023 by Darren Mountstephens
I?ve ordered a top to pick up and rang them if it?s there, the girl said my item is not there and all emails and texts say waiting to be picked up from store.???
January 2023 by Jen Db
Visited the store on 27th December to exchange a pair of expensive trainers my husband had bought me for Christmas for another size. I was told no returns until 29th December. I was with my 1 year old daughter and was nervous carrying an expensive pair of trainers around with town being as busy as it is and was advised to speak to the assistant manager who was stood nearby. I kindly asked for an exchange no need for a refund as I knew I wanted a size 7 replacement only. What I wasn?t prepared for was the way I was treated by such an obnoxious jobsworth of a man who called himself the assistant manager. He said (whilst looking away) ?nope store policy no returns or exchanged until 29th, you?ll see this on your receipt?. I proceeded to show him the invoice which he wasn?t interested in (obviously because no such thing on there) before he said ?well it says online?. Again showed him the website and asked to be shown where exactly it says that, ?not interested it?s store policy it?s not getting exchanged today?.I was really angry at this point and asked for his name, ?you don?t need my name it?s not relevant I?m just assistant manager?. I took this information rather upset and angry and walked away from the store to meet my husband before starting an online chat with footasylum. I spoke with a lovely gentleman named Chris who I can?t thank enough who advised I am within my rights to return or exchange the trainers and to go back and show him a link he had sent, he stayed online whilst I did this.When I returned to the store I asked to speak to another person as I didn?t feel comfortable speaking to the assistant manager anymore. The floor manager came to speak to me whilst the assistant manager clearly spoke about me to other members of staff whilst clearly in my site, this made me feel really uncomfortable and definitely unvalued as a customer. I felt uncomfortable being on my own with my daughter there as the assistant manager was really patronising so I called my husband to join me. When he did the assistant manager surprisingly disappeared. The floor manager corresponded with Chris the online advisor and diss appeared for some time. Chris in this time advised there is no such policy and he?s getting this issue with a few stores so I?ll definitely have this sorted today. After over an hour standing around, the floor manager returned to take the trainers from me and Chris advised the refund would be sorted his end. The floor manager signed my invoice to confirm he had taken the trainers as now I?m down the cost of the trainers and no trainers to show for it, not a great position to be in and I was sent on my way.Originally I attended for an exchange but after the service I was given I wanted nothing but a refund so I could purchase elsewhere. I can confirm I will never ever purchase anything through footasylum due to this experience, I went elsewhere that day and purchased a size 7 in the same trainer purely not to have to deal with footasylum ever again.Avoid
December 2022 by helen pickering
sent my daughter into the shop today to buy 2 pairs of converse one size 3.5 another 4.5 which I checked on the website first for the price and see if you done the sizes she was served by a man who was really rude telling her they don't do half sizes and it was 3 or a 4 and if that was no good go somewhere else well that's what she done and got the sizes I needed I don't know if they talk to all there customers like that or just youngest but its disgusting customer service goes a long way and we won't be returning and will also tell family and friends not to
