March 2024 by Jo Warren
Amazing experience couldn?t recommend this store more, extremely friendly staff who go above and beyond for their customers
March 2024 by beth phillips
TLDR: They refused to the my diamond in my ring which fell out after just 4 months, and insisted on £200 to repair despite the ring being flagged on their system as having persistent issues. Treated us with contempt and have never apologised. Vile company who operate in breach of the Consumer Rights Act.The diamond fell out of my engagement ring 4 months after I had it and Ernest Jones have treated me with contempt and tried to make us pay £200 to have the diamond reset.After 4 weeks of them having my ring ?for investigations?, telling my fiancé that I could have ?caught it on a hand towel? whilst drying my hands and that would be all it takes to dislodge the diamond (a £2500 ring, meant for life!), and us having to call them over and over again to raise a dispute, they have finally ADMITTED there are persistent issues identified through Head Office with the ring, and many other customers have had the same issues. So in fact there IS a fault with the ring and it was not likely caused by me doing anything out of the ordinary to dislodge the diamond.To be clear: I found the diamond. I was asking them to reset the diamond within the ring. 4 months after buying it. And they refused. They never apologised that this had happened and that I have now been without my ring for months. Claimed the damage was ?accidental damage? and not within warranty. They would have happily taken £200 from us if we hadn?t pushed and complained, after which they then identified through Head Office that the ring is flawed.Do NOT give these criminals your money. A beautiful and special time for us has been completely tainted by this company.Compare this with my friend?s experience. Her diamond fell out and she DID NOT FIND IT. She was welcomed in to the shop, apologies given before any investigation into the cause of the stone coming loose, given a glass of champagne as she waited for assistance, and eventually given a brand new diamond at no cost to her. This could not be further from how I have been treated. I honestly cannot believe how awfully they have treated us. It has been so stressful and I would NEVER want anyone to go through this.In terms of resolutions, now they have admitted the ring is flawed, they have told us we can have the same ring again with the repair due to take SIX WEEKS - or choose another ring given that this one is flawed. I STILL do not have my ring - it is the 15th March and I took my ring in on 2nd February!I will be seeking a full refund and taking our custom to another jeweller who takes pride in ensuring products are MADE TO LAST and does NOT treat customers with contempt. This is my right under the Consumer rights Act, and their lack of transparency in offering this only further shows what an unethical this company is. We will be pursuing this through small claims court if we need to.We would have bought wedding rings from here too had I have had a good experience, even after the diamond fell out - what a shame they do not value their customers. Avoid at all cost.
March 2024 by Fiona Lewis
Staff very friendly and helpful. Recently had a ring restyled into a necklace. They listened to what I wanted and what a lovely surprise when I received it. Will use them again.
March 2024 by Stephen
Trouble free transaction item was returned problem free and refunded would shop here again
January 2024 by Amy Holton
Staff are amazing. Defo recommend
October 2023 by Simon Smith
Excellent service and advice
August 2023 by sam
staff were polite only 1 on shop floor for what ever reason kept me waiting a while as I collected a ring for the wife. The company as a whole is very shady and ive had a horrible experience dealing with them. Ill never purchase any thing from them again
July 2023 by Monica Chan
I?m so disappointed with my recent experience in this store. Purchased a watch for my birthday and noticed that there are some scratches and chip on the case. I believe it?s a faulty watch But the staff said it is fine! Then asked the staff to order new one for me to pickup in local store. However, when I went to pick up the order, I realized that it was the same watch that I have seen in Cardiff store! With no changes made! I?m so disappointed with the service. The staff hadn?t fulfilled my request. They just didn?t care!
May 2023 by Chelsie Jones
Need to update your closing times online. Came down at 5 past 5 to collect my wedding rings and you was closed
April 2023 by Lynda Price
I would like to say a big ?Thank you? today to Sharon for her excellent customer service. I called in to ask about making the bracelet bigger on my Gucci watch. She very kindly located 2 extra links that she fitted on site without having to send away my watch to Gucci. She exceeded my expectations!
March 2023 by NICHOLAS BAILEY
Perfect service from Dave. Great store and very highly recommended.
January 2023 by Claire Williams
Visited Ernest jones in St David's centre purchased an expensive watch, service was ok shop appeared rundown. Ernest jones in Swansea is a cleaner friendlier store
December 2022 by Kevin Korsman
Fantastic service, really helped me to find the perfect present for my partner. Friendly, informative and patient.
November 2022 by Martin Hughes
Shop is very clean staff helpful an polite
October 2022 by Ryan
Baught a watch to later realise there was no warranty booklet and it came in the wrong box, bloke who served me was arrogant, Don't waste your time here