March 2024 by carl tibbs
Took grandkids it's good for them but I found it expensive
March 2024 by Keisha Paulson
This place is just magical. Staff are so amazing and so helpful. Always an amazing experience everytime we go here. The bears last a lifetime and have gone back for repairs multiple times always greeted with a helpful smile
February 2024 by Fifi Bartlett
Had a great experience from start to finish. We were greeted and helped in detail by a lovely person but didn?t catch their name! Then moved on to the stuffing and so forth and was assisted by Brooklyn who was funny and very helpful with everything from start to finish as a whole they made the experience 10x better and their customer service was top notch despite previously dealing with an awkward customer! Me and my partner were buying the bear for a special reason and the experience made it better than I could have imagined.
February 2024 by Carly Lloyd
My son loved coming to make his own bear
February 2024 by Mais 88
only complaint is that the staff were too pushy to add upgrades to your purchase during the stuffing of the bear. otherwise, lovely staff and great product choice (:
February 2024 by Pam
Grandaughters Birthday present. She had a fab time as we did watching her, choosing her bear, stuffing bear and choosing outfit. Staff are excellent with the children, explaining the process and getting the children to join in. Can be expensive but they have Birthday Bears which cost the child's age, so we could have had a £5 bear but no we had a beautiful sparkling Arial bear which she has not let go! You can also when you pay buy gift cards at half price for future use.
February 2024 by Tasha Sch
We visited the Cardiff store for a Build a Bear Experience package. Our BaB specialist was Shawn (may have been spelt differently) but he was amazing. We traveled for a few hours to get there as it is the closest one and he definitely made it a day to remember and well worth the travel! My daughter was left with a great memory to hold on too forever. Thank you Shawn and thank you for making our day so great!!
December 2023 by Martha Platt
Love this place! Friendly staff as always
December 2023 by Kayleigh Eves
Visited for Christmas gifts. Staff are absolutely amazing in Cardiff store. Definatey coming back :)
December 2023 by Amanda Álamo Buck
Great. Clothes expensive, but good experience
November 2023 by gary rice
Got granddaughter her teddy brilliant
November 2023 by dalia suarasan
The best idea for birthday ? gift
September 2023 by Sarah
Visited here with my 2 little ones for the birthday bear experience.Staff are very welcoming and bubbly.Paid £4 for two bears, amazing value, and most importantly, two very happy little boys.Will 100% recommend visiting here.
September 2023 by Mt. Lady
Fab place and staff are great, but they can be a bit pushy with sales and buying extras. I don't think they work on commission and there is a cost of living crisis. I feel like this could be toned down. Otherwise I'd give it 5 stars
September 2023 by Iestyn Jones
Shaun was excellent. Amazing customer service