March 2024 by Cris Miron
Absolutely shocking the pharmacy is.The shop in itself no problem at all but the pharmacy,i left angry and crying in many occasions.There is no empathy from staff,no acknowledgement they are rude and dismissive.Few days ago went to pick up a prescription,6 people in the queue,45min wait,one person serving,4 in the back just chatting between eachother.The person serving told the gentlement in front of me to step aside it will only be few minutes to sort his prescription,come my turn,they said a minimum 1h wait...safe to say they knew the gentleman personally,they were using his name,making jokes,rest of us were insignificant.Today went to discus about a paid service they have called"Sore throat test and treat service"that you can have done in there for a price and been told,no.We cannot...not today.I said,ok,i will come back tomorrow.She said...no..not tomorrow,go somewhere else...or maybe Thursday...Say What???do they really think we are paying for a service to be treated worse than animals???I have been proper ill for over 3 weeks,paid for private gp,paid for medication(its impossible to get a gp app)and i am not getting any better so i tjought this service will bring some.light to it. I will go to town tomorrow,Cardiff Queenstreet,as staff there is fabulous,its just really hard to get there when you are unwell,Bay boots being so close to home.If they dont want or need their jobs,they should leave NOW!No customers service whatsoever ,disgusting humans most of them staff in the pharmacy
February 2024 by Ayman Gawish
very bad service and zero customer satisfaction. Very unhelpful and never go there again
February 2024 by Deborah Reid
Really slow and in my experience very rude they told the lady in front on me they couldn?t get hers done for an hour and a half which was 2.30 pm she said she would come back the next day when it was my turn to be served I had to wait whilst she checked if they has 2 items which took another 4-5 minutes and then Told me to come back at 3pm when I asked if I could have the 2.30pm slot as I had child pick up she just said a flat No and just glared at me I had to just take the prescription to Boots in Sanitorium Road who had it ready in 20 mins and very helpful
January 2024 by Anthony Lewis
The worst Pharmacy in Cardiff.Avoid!
January 2024 by Bigmazin Mihamme
Good place and I been here so many times and it is the best thing ever they have any thing you want or need
December 2023 by Courts Guy
Would give 0 stars if I could.Genuinely one of the worst experience of my life in a pharmacy!Didn?t get acknowledged as I waited patiently and when I finally was I was spoken to in a rude manner from the get go. Not even a hello just ?give me a minute, ok? a simple hello would be better. I was then greeted by a sour attitude girl who when I gave her my prescription was thrown back to me and told they?re not doing prescriptions until Wednesday? When I questioned why this was, I was then shouted at by her and was spoken to in the most disgusting manner.She should be fired.People with this kind of attitude should not be working with the ill and people who need their medicine. The staff should all be replaced.Boots pharmacy should be ashamed of themselves to have staff like this in one of their branches.Absolutely horrendous. Will NEVER go here again. They should be ashamed of themselves and fix their attitude.Disgraceful!
December 2023 by Fernando Santarelli
Make sure you take a day off if you are going to collect a prescription. Just one person to do everything and always an endless queue
December 2023 by Molly Dickens
The absolute worst pharmacy to exist. Genuinely always a huge queue, as I?m stood here right now there?s 2 pharmacists assisting 1 customer. No one acknowledges you as you stand around waiting even when you do get to the front of the queue. I always dread coming here every single month, and don?t even try to use the medicine counter here because you will be waiting for ages whilst being ignored by everyone walking back and forth. There hasn?t been one time in the 5 years that I?ve used this pharmacy where I havnt been stood in a huge queue to collect my repeat prescription. They need to at the very least hire more staff for the medicine counter, and they need a much better system for collecting prescriptions. I use this pharmacy as it?s the closest one to me, but it?s honestly so bad I always question why I use it
December 2023 by david gough
Don't ever try ringing the pharmacy they DONT answer. Mind you what BOOTS store does? Gone to the dogs this company.
December 2023 by Jerry Davies
The queue for repeat prescriptions; you just wait..and wait..and wait. And it?s the same every time I go- not a one off. And then on reaching the front of the queue the staff keep looking down and then just walk off - no acknowledgment - so don?t know whether to stay at that section or walk back to the queue. The most unpleasant experience in my month. On a positive note, after the long waits and being ignored initially I?ve always found the staff to be very knowledgeable and helpful. It?s a management issue- easy to fix. Just do it.
November 2023 by J
The phone just rings and rings then eventually puts you back at the main menu when trying to contact the chemist or main enquiries team. Why publish a number if no-one is ever going to pick up the phone?
November 2023 by Matt Brooks
Total shambles of an organisation and this is probably the worse branch. 2x flu jab cancelled with no advance warning, 2 wasted visits. Took 20mins to check in and a 10min wait on my 3rd visit. Their systems are paper based and completely inadequate. Subsequently they cancelled this fulfilled appointment and kept reminding me by text of a new appointment! And all this for £20, £7 more than other providers.Boots should be the gold standard but they are not. A shadow of what they used to me. Let?s hope they are bought and sorted out soon. Won?t be returning until they improve.
November 2023 by Andrea Cooke
First time shopping here, store was as expected. I bought a range of items and also picked up my prescription, which took 2 hours and that's a good day apparently. Think they need another 2 pharmacist to support.
November 2023 by P J
They never answer the phone in the pharmacy. Quite unacceptable especially if ringing for important prescriptions! Shocking from a national company!!!
October 2023 by Tony Spark
Had the worst experience of my life at this pharmacy,very uncooperative staff don't care, rude and lack any empathy,they took my prescription, I went back the next day, and their pharmist didn't show up. I was told that I could not give me my prescription back to take to another pharmacist. I was let down in the worst possible way in an emergency situation by boots. This is no way to sick people. I suggest you close this place save everyone the inconvenience.