March 2024 by Michael Wheelhouse
Bed OK but smallEverything else was amazing for the priceRooms: GreatNearby activities: All near byFood & drinks: Excellent
March 2024 by Ian Hughes
Good food and service but only there for a training
March 2024 by Cleo Redmore
My heart goes out to the young waitstaff and the masseuses at this hotel as they are truly the only ones going out of their way to create a positive experience. The room next to us from check in was screaming, pumping music (I have never been in a hotel that provides a bluetooth speaker in the first place), and swearing throughout the day, the assistant manager was rude and essentially accused us of lying about this as they investigated after the room members had left for dinner and just told us to call reception if it happens again.The pool was disgustingly muggy, with rust and black mould on the ceiling and buckets to catch leaks on the floor. We rented their robes and towels from the hotel and after using them had bug bites over our chest!The final straw was when tried the food and it was just awful. We used a groupon that gave us a £22.50 dinner allowance to which the same assistant manager came over and loudly announced that it was wrong, after showing the email he then said he would honour it but it?s incorrect on groupon. When he spoke to us so loudly it caused the remaining diners in the restaurant to all look at us which made us feel incredibly awkward. We ordered starters of prawn salad and chicken pate with sourdough, I was served an uncooked plain white mini baguette that you can buy in a pack of 4 from iceland and the prawn salad was far from fresh and most of it left on the plate. We ordered 2 steaks, medium rare and they were both over cooked and burnt. The ?chargrill? on the steak was just charcoal and we couldn?t eat it at all.Then when we checked out at 10pm, it was obvious we weren?t the only unsatisfied customers as when we began to explain the reasons why we were checking out early the same assistant manager finished our sentences with ?it?s just not what you expected? clearly knowing the services are shocking. Save your money and go somewhere nicer as I wouldn?t wish this hotel on my worst enemy.Safety: Mould and rust in the swimming pools, large gaps under fire doors in the hall way.
March 2024 by Jodi Kinsey
Easy to access, plenty of parking. Visited for a spar day which was a mother's day gift and the second time I have visited. The afternoon tea was amazing,so much selection and was all freshly made.The guy taking care of us and our food was super pleasant and helpful. The treatments were great and the ladies were again so pleasant and helpful. My only criticism was how busy the pool area was on arrival, there was no where to sit and relax because it was full which is what the experience is about. There were three of us crammed uncomfortably on one lounger for over half hour and this was shared with us from other guests who felt sorry for us who then left their group short, luckily some became available after treatments and we were able to relax and enjoy the area for what time we had left.
March 2024 by paula johns
Excellent spa day staff amazing especially young gentle man daniel who worked on bar.and the nice gentleman who served my afternoon tea .
March 2024 by Oliver-John Beavington
For it being quite local it?s definitely the best around especially when you come across what they have to offer. Room prices are for standard considering the services they provide when you stay there. Food is good quality too and the rooms are perfectly tidy. Definitely will be staying again and the staff member at the front counter Rob was a delight to be greeted with. Would 100% recommend to any locals.
March 2024 by Andy Wilkins
Recently joined their leisure club. Although jacuzzi closed the pool, steam room and sauna are excellent.
February 2024 by Julia Prescott
Always have a great time here. Staff are really attentive.Noteworthy details: The refurb has brought the hotel into the 21st century. It looks fab & Clean (still no Jaccuzi tho)
February 2024 by Alison Lynne Leggett
Popped in for a coffee. The hotel is in a good position with ample parking but the decor quite tired.Our coffee was not good. The capaciono had absolutely no froth. We didn't get to see the spa or room so could not comment.Nearby activities: Close to Cardiff airport
February 2024 by Stewart Miller
Rooms are nice, for the price and staff friendly. However, food is overpriced and very small servings.
January 2024 by Matthew ?Matt19852085? Jones
Fantastic gym and health spa I am a member.
January 2024 by Nicola Roxberry
We have been visiting this hotel for few years .we love it staff always helpful and friendly..thank you for another fantastic relaxing time..Will be bak soon.
December 2023 by Jo Giles
Came for a one night relax/treat.Staff friendly and helpful. Food good. Bit pricey for what it is though. Room was lacking. Bathroom window had mildew over it, french wooden doors were a bit rotten and when opened a load if bugs ran in. Remote control broken, cracked tiles in bathroom floor, one bed side lamp not working. Room was very warm, bit too warm and so throughout the night we were coughing with very dry throats and needed to keep drinking water. Room was clean though and beds comfortable. Biggest disappointment was that the hottub was out of service and the pool was quite cold. Other customers complained to the desk and they said there was nothing they could do about it.The new areas of the building are really lovely, impressive bars and function rooms. They just need to price themselves to the standard that they are at now and not what they are working towards. Will try again maybe when all renovations are complete and enquire about the spa upon booking. 3 star
December 2023 by Mike Jones
Faultless in every sense.
December 2023 by Richard Morris
Atlast they have spent some money on the place dacor much better. Beer is poor and not much
