March 2024 by Sophie Lockwood
Numerous phone calls over 2 days to make an appointment and no one ever answers the phone
July 2023 by Star ?Star? Star
Does anyone ever get a call back from Asda opticians in Coryton...I went to the store twice, Asked Jonathan on Wednesday 14th June to find out if a pair of glasses I wanted to order contained nickel as I have an allergy and he said he would find out and ring...no phone call. So I phoned and left a message on the answer machine on Friday 16th June, still no call back. No worries, I'll just chase it up when I return to store on Saturday June 17th with my written prescription because they don't accept phone scans of your prescription. Lauren did not know about the messages or information on the glasses, she said she would ask her manager to ring me Monday. She assured me it should be ok and I've waited for a call back and nothing. I left another message on the answer machine hoping I get a call back. I've spent £189 on glasses in Saturday, I hope I don't live to regret it. I just seen your reply, what a joke, I'm not putting my details on line for every nutter. Tell your Coryton staff to answer the phone and return customer phone calls. Please note..you have the shop name, name of staff, dates and my name and if they listen to their answer machine they will have my number. S TarrUpdate. Tried Facebook, no direct message, just call number, which I did and left another message on the Coryton Asda answer machine. I don't use twitter. How about the staff answer the phone. There's a novel idea ?
June 2023 by Mightymouse
Asda Coryton Cardiff. Ok i suppose. 6week wait for eye test and just over 3 week wait for glasses but these long waiting times seem to be the norm everywhere since covid. I paid £120 for 2xpairs of glasses. Customer service skills are lacking. The younger staff seem friendly but the older staff do not make you feel welcome and often appear arrogant and condescending. I will not be staying with this opticians for long, simply because i do not feel my custom is valued.
November 2022 by Martyn Gasson
Would like to thank Asda opticians for their excellent care and customer service. Myself, wife and all 3 children have used this opticians for the past 15 years and they never fail to deliver excellent care. Thank you in particular to Tracey and her team. Best wishes and keep up the good work. Outstanding service Martyn, Andrea, George Alice and William
November 2022 by Sheila Gummer
Well not even had my glasses yet and I'm dissatisfied, told glasses CAN take up to 3 wks, its over that and despite 3 telephone calls/messages i have had no reply.Totally ugnored
November 2018 by Luke McCarthy
Excellent service, great staff and really reasonable prices.