November 2023 by Tracey
Have been using this pharmacy for sometime. The staff are really helpful and will assist with any needs that arise. I would like to give Tiera at the Nantgarw pharmacy a very good review as she is smiling when she speaks to the customers . Wish I could give the pharmacy a 10 star rating
November 2023 by Dave Wort
Quick service, friendly staff. Best Pharmacy in Caerphilly.
October 2023 by Karen Baker
I have just called the pharmacy about the new travel service clinic. Firstly I?d like to say this is a fantastic new service but more importantly, the service I had over the phone was impeccable. I?m sorry I didn?t remember the ladies name but excellent service needs a call out and she delivered in spades! Friendly, efficient, courteous and super helpful - thank you so much!
October 2023 by Nina
Excellent pharmacy. My mother has been in desperate need of her medication in emergencies a couple of occasions and this pharmacy has helped so much! Staff on phone and in person have been very helpful and polite. Busy, but staff are apologetic for the waiting times (20 mins so not really too long) and very polite.
October 2023 by Kayla Burns
I?ve found the help me quit service to be really helpful, my advisor has been very supportive, polite and encouraging. I could not have quit without the help of this service so thank you.
July 2023 by Mike Jonze
Reading other people?s reviews you have to wonder - how many prescriptions do you have to lose or make mistakes on before your dispensary license is revoked? Disgrace of a business including an owner who ignores complaints. Hopefully the GPhC takes notice
February 2023 by John Arblaster
First time in years they have finally got a web order processed within 4 days and informed me it was ready for collection.Thank you.
January 2023 by Drew Stoodley
Obnoxious, insensitive, arrogant and ignorant.\\n\\nNever had an issue here before despite knowing about the reputation but after what I've just been forced to experience even one star is flattering. Perhaps they need to push the reset button.\\n\\nArrived at 18.20 to collect a prescription.. informed dispenser of my details and that I was collecting two from doctors in same building with a desk 30 feet away. I am disabled and not very mobile, add to that have been in an obscene amount of nerve pain since the weekend due to a mix up already..\\n\\nDoctors receptionist informed me prescription had not been signed so rushed off for signatures.\\n\\n18.29 I leave doctors receptionist watched by chemist dispenser.. was handed prescription 1 as soon as I stepped foot in chemist saying \\\"we close at 18:30\\\" so can't take them.\\n\\nDespite me saying it is 18:30 and that he watched me struggle across I was met with \\\"nothing I can do but Asda is still open\\\"\\n\\nOn way out I rightly or wrongly thanked them sarcastically and loudly as I was watched leaving at 18:30.. one of the behind the screen staff found it amusing that a disabled person was leaving them distressed and in severe pain knowing they were in the wrong and legally still open.\\n\\nWhen confronted he smirked again before hiding behind what I can only assume was an equally obnoxious owner that saw nothing, hiding behind then defending a pair of obnoxious and discriminatory employees.
October 2022 by Jon Smith
Terrible, came in at 1550hrs for a prescription. Still waiting 30 mins later. The pharmacist takes the busiest time of the day to do a consultation. He is unaware of the queue building up and staff are too scared to knock his door and move him on abit. This is one of the worst in Caerphilly. If you have an opportunity to go elsewhere i would say that you do so. Now I have to go get other children who will pay my fuel charges. Bloody ridiculous
October 2022 by Jill Bayley
Lots of negative comments on here! Yes, this is a busy pharmacy, all day, everyday because they serve a large community. Every time I use the pharmacy I have always been treated with respect and served as promptly as possible. They?re only human for goodness sake! Have a little patience for people in an underfunded, busy and demanding environment!
September 2022 by Hannah Wyatt
Someone deleted my online prescription order in the pharmacy system. My order has had to be put through again meaning it will now take longer to recieve my critical medication.
August 2022 by Sharon Hill
Always consistently bad service here\\nHave lost my prescription in the past. Very slow to serve customers and absolutely miserable to boot
June 2022 by celia monaghan
The worst chemist in the world!!! Always packed waiting for an hour with one slow unpleasant clearly stressed sub standard person serving - totally not up to the job - need to employ more staff - clearly can?t cope with demand - NEVER GO HERE - I?ve been trying to get my script for over a week - THEY NEVER ANSWER PHONE OR RING BACK!! ABSOLUTELY DREADFUL CUSTOMER SERVICE - I?ll never use them again
June 2022 by Simon Thomas
Another lost prescription wasted an hour to try and resolve the staff and pharmacist don?t listen when you try to explain things to them ! One customer asked what their name was three times by a lady unreal\\nIt?s total chaos in there\\nThis used to be an amazing chemist I\\nDon?t know if it?s still owned by Simon Nelson !\\nShocking service keep clear !!
June 2022 by Elaine Smith
Prescriptions can take over a week to make up and the waiting times are atrocious. While waiting there today in a queue of 10 people, the staff decided it was the right time to sing a rendition of Happy Birthday while we all looked on incredulous. When I mentioned it to the young girl serving, she told another member of staff while laughing about it.\\nThey are understaffed and cannot cope with demand.