April 2023 by Joy Fording
Staff are amazing . Cant do enough to help you. So patient. Would highly recommend. Spotlessly clean in there too
February 2023 by Google user
The customer assistant was absolutely lovely and I can't fault that.\\nHowever, everything else was a problem:\\nI accidentally dropped my phone in water and coincidentally I'd received a text from EE a few days prior telling me I was due for an \\\"annual device MOT\\\" after a year of having my phone. So, I booked the appointment online with a timeslot. When I arrived at this shop I tried to explain the situation and they said \\\"yep, we can do that for you\\\". The booking email had told me the appointment was supposed to take about 20 minutes, but they went into the back for literally a couple of minutes before returning. They said \\\"there's no water damage, it's just your battery life that's an issue\\\". However, 2 weeks later my phone came up with a water damage notification which meant I couldn't charge my phone, and I had to replace it (luckily I had insurance). So, with the very short amount of time they took plus the undetected water damage, I'm convinced that the shop assistant didn't understand what she was actually supposed to do and just went into the device optimisation in the settings (you know, the \\\"check your phone's health\\\" feature where it gives you a score out of 100?) which I could have done myself, not a full physical check which was promised in the booking.\\nEdit: they didn't use the specific \\\"EE device MOT\\\" app, and didn't even mention it. (I only found it just now on a Google search)\\nAbsolute waste of my time and transport money.
February 2023 by Charis Johnson
The customer assistant was absolutely lovely and I can't fault that.However, everything else was a problem:I accidentally dropped my phone in water and coincidentally I'd received a text from EE a few days prior telling me I was due for an "annual device MOT" after a year of having my phone. So, I booked the appointment online with a timeslot. When I arrived at this shop I tried to explain the situation and they said "yep, we can do that for you". The booking email had told me the appointment was supposed to take about 20 minutes, but they went into the back for literally a couple of minutes before returning. They said "there's no water damage, it's just your battery life that's an issue". However, 2 weeks later my phone came up with a water damage notification which meant I couldn't charge my phone, and I had to replace it (luckily I had insurance). So, with the very short amount of time they took plus the undetected water damage, I'm convinced that the shop assistant didn't understand what she was actually supposed to do and just went into the device optimisation in the settings (you know, the "check your phone's health" feature where it gives you a score out of 100?) which I could have done myself, not a full physical check which was promised in the booking.Edit: they didn't use the specific "EE device MOT" app, and didn't even mention it. (I only found it just now on a Google search)Absolute waste of my time and transport money.
February 2023 by Marrion Nancy Adams
Thank you for your help, I visited the Caerphilly store meany times and will amend it up to date on the 10th of February, 2023.
February 2023 by Marrion Adams
Thank you for your help, I visited the Caerphilly store meany times and will amend it up to date on the 10th of February, 2023.
January 2023 by Christopher Tucker
Shops fine but had an issue with a tablet and could not get it fixed not happy
January 2023 by Andy H
Friendly efficient service, what more do you need.
December 2022 by Rob Dee
Very helpful staff. I would highly recommend this shop.
November 2022 by Carl Paul
The ee shop was very helpful i would recommend any1 going to ee thanks for ur help n support
October 2022 by Peter Jones
Very helpful staff particularly Joe, I had a problem but Joe fixed it straightaway.
September 2022 by Olivia Godden
Service I received from Kylan and a few other members of the team was excellent. Helped me out in all aspects and sorted any issues that I had really quickly. Kylan in particular was very informative and knowledgeable and took his time with sorting out my contract with me which I?m very grateful for.
July 2022 by Ian Roberts
A trip here for anything 'phone' is a must. Whether you're looking for a new handset or simply just some advice, you'll be warmly welcomed and if you are looking to buy, the people here employ a no pressure approach, and are very informative. They know their stuff!! I highly recommend a visit
July 2022 by darz
Terrible attitudeWon't let me in store because of covid restrictions yet 2 other ee stores didNo one in store 5 staff not doing anything ?
July 2022 by Dai Bando
Great serviceGive Patrick a pay rise !
May 2022 by Jonathan David Price
Friendly and welcoming staff ,great service excellent quality of products 10/10 ???
