March 2024 by Jayne Rogers
Excellent service. Store assistant Dee was really helpful and friendly and went above and beyond assisting us to find 3 beds perfect for my family.
February 2024 by Geraldine Raymond
We were served today by Alun in your Caerphilly store. I myself work in retail and I know a great (not just good) salesperson when I meet one. Alun was attentive, helpful and extremely knowledgeable about what mattresses would be comfortable for us, he talked us through different options explaining clearly about each one. At no point was he pushy which we appreciated. I would and will recommend Alun and the Caerphilly store to anyone mentioning beds/mattresses to me in the future. Thank you Alun for providing a wonderful service it really has been appreciated.
February 2024 by gareth thomas
Great customer service and great advice on buying the correct mattress for me .Tracey looked after us and she was very helpful and she also makes a nice cup of tea!!!
February 2024 by Paul Davies
Fantastic service no pressure sales team
February 2024 by Phil Makinson
Bed delivered today by Brian and lee, exceptional service. Satisfied customer Valerie.
February 2024 by Callum Morris
Tracey was great help, very friendly service. Very quick and easy would highly recommend
February 2024 by Shez Cal
Warmly welcomed upon arrival. Found the ?sleep journey? feature very useful to find suitable mattress for my specific comfort.Tracey was very informed and helpful.Tea ? Coffee pretty good too.Thank you.
February 2024 by Lyn Pope
Excellent service, with all options explained
February 2024 by Peter Morgan
Brilliant service from Steveall aspects of my requirements were discussed and addressedhence my purchase with your companyticked all my boxeslooking forward for my deliverythank youPeter
February 2024 by Jean Phillips
Alun was quietly efficient. He treated us respectfully and was so helpful. I wanted a new mattress and came away with an electric blanket and a new pillow as well with absolutely no pressure.
February 2024 by Jenny Layman
Welcome by dee we had the reading on bed dee then was very helpful had tea and we came from there buying a mattress
January 2024 by Alan Sheppard
Warm welcome, offered us a hot drink. Showed us to selection of beds to choose from. Dee was very polite and did not pressure us into make any hasty decisions.
January 2024 by John Watkins
Excellent service - friendly and courteous attention by several different members of staff.
January 2024 by Julie Mallett
We visited the store Wednesday 27 December 23, where we were greeted by Dee. She welcomed us to the store and asked if we required any help just to give her a shout. There was no following us around the store like most sales reps are inclined to do. We were offered a cup of tea/coffee/water which we thought was a very nice gesture. When I called upon Dee for help, she was very knowledgeable and very helpful. I explained I suffered with lower back problems, and she explained she could help me by being measured for the correct mattress. It only took a couple of minutes and results showed exactly what type of mattress would be best for me. I was shown three types of mattresses and full explanation was provided for each one. The intention was to only purchase a mattress but decided to buy the base as the offer was too good not to. I could choose delivery date of my choice. Thank you, Dee you made a hard decision easy.
October 2023 by Rose Caple
My husband and I visited the dream bed store in Caerphilly wed and on entering the store was greeted by Tracey giving us a. Lovely warm welcome asking how she could help us has we was looking to buy a new bed and she took over to the bed match took us through step by step on the bed match journey explaining every thing absolutely wonderful she was asking if we would like cuppa tea or coffee whilst we were selecting our bed she explain which mattress was most suitable for us has we both had disability we selected new mattress also bed frame head board she helped even with new duet and mattress cover she is very efficient indeed has there is so much to choose from we were spoilt for choice privilege to shop in Caerphilly store with such wonderful staff Tracey is a wonderful asset to your store nothing was to much trouble for her and would like to thank her very much indeed from two very satisfied customer,s