February 2024 by Paula Hopkins
Sophie and kayleigh were absolutely fantastic.Thank you not
February 2024 by s god
Came in to upgrade my contract and millie was extremely helpful and was really happy with the service
February 2024 by Holly Clark
Millie was amazing
February 2024 by Alexis Hemsley
Excellent service by Millie???
January 2024 by Lisa Taylor
Customer services over the phone was useless, but kayleigh in store was brilliant and managed to sort out the issue I was having with my app
January 2024 by Ben
Staff were great, solved the problem I had with my device.
January 2024 by Kirsty Phillips
As always, excellent service- knowledgeable, professional and non pushy. Thanks to Sophie for all your help.
January 2024 by Shanie Way
I popped into store a few days ago as I'm due an upgrade and wanted to see what my options would be on a new device was greeted by millie she was incredibly helpful and polite was more than happy to answer all my questions and talk me through it and was very patient with my young children shouting and screaming fantastic service!!
January 2024 by Ellen Maddocks
If I could give this zero star I would. Dealt with a girl called Millie who was extremely unprofessional. I was having an issue with topping up my phone and converting it to a data package. She took payment for my top up assuring me she could convert in store. After realizing she wasn't able to do this, advised me that I would need to let my credit run out and do it again- paying again for the service, the whole reason I came into store. She told me she could not give a refund and was extremely rude telling me not to bother coming in to store. Will be 100% leaving three after this experience.
December 2023 by All about UK World News one 4 all
???????
December 2023 by Milan Zummer
Useless
September 2023 by Lauren Weaver
Staff were super helpful
August 2023 by Angeline Joseph
This is the first time I've complained about a service but have never been unfortunate enough to be on the receiving end of such bad customer service in the past. The shop manager's behaviour is rude and dismissive. Despite having sold me a faulty broadband router, she not only refused the possibility of cancellation and provided conflicting information regarding the 14-day cancellation window, she also falsely claimed she lacked the authority to issue a replacement router, and implied that I was responsible for the damage to the router. I was sent away after long waits on numerous occasions, only to speak to someone online at Three who would then send me back to the shop, where again, I would be met with the rude, dismissive attitude (only of the manager, the rest of the staff were really helpful). I've found the whole experience to be quite upsetting, stressful, unnecessarily prolonged, and extremely frustrating and I hope nobody else has to experience this in the future.
June 2023 by Alexis Fletcher
Fantastic customer service and so helpful.So knowledgeable and supportive.Great product knowledge and advice.Thanks so much to Chris and Sophie for going the extra mile.
June 2023 by Sharon Lewis
Excellent service and support in helping me select the next phone for myself and my son